Fiscalization and international compliance

NewStore helps you to set up stores in your business in multiple countries, which includes countries that use multiple languages and have fiscal regulations to monitor retail operations.

You can use Associate App and NewStore Omnichannel Manager in languages other than English. Currently, NewStore Omnichannel Manager is available in English and French.

Associate App is available in English, Catalan, Chinese, Czech, Danish, Dutch, French, German, Italian, Japanese, Korean, Polish, Spanish, and Swedish. To change the language, change your iPhone's language:

Tap Settings > General > Language & Region >iPhone Language.
Choose a language. If the language you selected is supported by NewStore, the app will use it.

About fiscalization

NewStore enables you to operate stores in countries where fiscal regulations apply, and helps you achieve fiscal compliance according to the regulatory laws in the specified countries.

Currently, NewStore supports fiscalization in the following countries:

As part of the process to help you stay compliant with fiscal regulations, NewStore uses the following features in the platform:

Fiscal reports in NewStore Omnichannel Manager and NewStore Associate App
Receipts that comply with fiscal regulations
Additional information and error messages in NewStore Associate App
Presence of fiscal printers in stores where hardware fiscal regulations apply, such as in Italy and Poland.

Fiscal activation for stores can be managed via Omnichannel Manager. For more details, see Managing fiscal stores.

Important
To help your business set up stores that comply with fiscal regulations in fiscal countries, contact the support team to walk you through the process, which includes managing templates , and other technical integrations in the platform.

Limitations

All items in a cart must contain taxes from the same country. NewStore does not support carts containing items with taxes applicable for different countries. Separate orders must be placed for such items.

Fiscal country matrix

Click the tab for each country to see what fiscalization features are supported by NewStore for each country, where:

✅ : Fiscalization is supported and/or transactions are fiscalized by NewStore
🟡 : Not fiscalized
❌ : Not supported

Austria

Fiscalization Feature	Status
Fiscalization type	Software¹
Integration partners	fiskaltrust
Transaction types
Sale	✅
Verified return	✅
Blind return	✅
Verified exchange	✅
Blind exchange	✅
Cross-border sale (local currency)	✅
Cross-border return (local currency)	✅
Cross-border return (foreign currency)	🟡
Cancellation	✅
Appeasement refunds	❌
Offline mode	✅ ³
External orders	🟡
Remote selling	🟡
Tax exemptions	❌
Payment types
Cash	✅
Credit card	✅
Gift card	✅
External	✅
NewStore Checkout	✅
Receipt copies
Email	✅
Print	✅
Cash management	🟡
Reports
Supported report periods	Monthly (Z) Yearly (Z)
Report generation	Automatic
Available via	fiskaltrust Portal (Archive export)

France & Monaco

Fiscalization Feature	Status
Fiscalization type	Software¹
Integration partners	fiskaltrust
Transaction types
Sale	✅
Verified return	✅
Blind return	✅
Verified exchange	✅
Blind exchange	✅
Cross-border sale (local currency)	✅
Cross-border return (local currency)	✅
Cross-border return (foreign currency)	🟡
Cancellation	✅
Appeasement refunds	❌
Offline mode	✅ ³
External orders	🟡
Remote selling	🟡
Tax exemptions	❌
Payment types
Cash	✅
Credit card	✅
Gift card	✅
External	✅
NewStore Checkout	✅
Receipt copies
Email	✅
Print	✅
Cash management	✅
Reports
Supported report periods	Daily (Z) Monthly (Z) Yearly (Z)
Report generation	Automatic
Available via	fiskaltrust Portal (Archive export)

Germany

Fiscalization Feature	Status
Fiscalization type	Software¹
Integration partners	fiskaltrust and fiskaly (Cloud TSE used by fiskaltrust)
Transaction types
Sale	✅
Verified return	✅
Blind return	✅
Verified exchange	✅
Blind exchange	✅
Cross-border sale (local currency)	✅
Cross-border return (local currency)	✅
Cross-border return (foreign currency)	🟡
Cancellation	✅
Appeasement refunds	❌
Offline mode	✅ ³
External orders	🟡
Remote selling	🟡
Tax exemptions	❌
Payment types
Cash	✅
Credit card	✅
Gift card	✅
External	✅
NewStore Checkout	✅
Receipt copies
Email	✅
Print	✅
Cash management	✅
Reports
Supported report periods	Daily (Z) Monthly (Z) Yearly (Z)
Report generation	Automatic
Available via	fiskaltrust Portal (DSFinV-K export)

India

Fiscalization Feature	Status
Fiscalization type	Software²
Integration partners	-
Transaction types
Sale	✅
Verified return	✅
Blind return	✅
Verified exchange	✅
Blind exchange	✅
Cross-border sale (local currency)	✅
Cross-border return (local currency)	✅
Cross-border return (foreign currency)	🟡
Cancellation	🟡
Appeasement refunds	❌
Offline mode	✅ ³
External orders	🟡
Remote selling	🟡
Tax exemptions	❌
Payment types
Cash	✅
Credit card	✅
Gift card	✅
External	✅
NewStore Checkout	✅
Receipt copies
Email	✅
Print	✅
Cash management	🟡
Reports
Supported report periods	N/A
Report generation	N/A
Available via	N/A

Ireland

Fiscalization Feature	Status
Fiscalization type	Software²
Integration partners	-
Transaction types
Sale	✅
Verified return	✅
Blind return	✅
Verified exchange	✅
Blind exchange	✅
Cross-border sale (local currency)	✅
Cross-border return (local currency)	✅
Cross-border return (foreign currency)	🟡
Cancellation	✅
Appeasement refunds	❌
Offline mode	✅ ³
External orders	🟡
Remote selling	🟡
Tax exemptions	❌
Payment types
Cash	✅
Credit card	✅
Gift card	✅
External	✅
NewStore Checkout	✅
Receipt copies
Email	✅
Print	✅
Cash management	🟡
Reports
Supported report periods	Daily (X, Z)
Report generation	Automatic
Available via	Omnichannel Manager (E-journal export)

Italy

Fiscalization Feature	Status
Fiscalization type	Hardware
Integration partners	Epson
Transaction types
Sale	✅
Verified return	✅
Blind return	✅
Verified exchange	✅
Blind exchange	✅
Cross-border sale (local currency)	✅
Cross-border return (local currency)	✅
Cross-border return (foreign currency)	🟡
Cancellation	🟡
Appeasement refunds	❌
Offline mode	🟡 ³
External orders	🟡
Remote selling	🟡
Tax exemptions	✅
Payment types
Cash	✅
Credit card	✅
Gift card	✅
External	✅
NewStore Checkout	❌ ⁴
Receipt copies
Email	✅
Print	❌
Cash management	🟡
Reports
Supported report periods	Daily (X, Z) Monthly (X, Z)
Report generation	Associate App
Available via	Fiscal printer

Norway

Fiscalization Feature	Status
Fiscalization type	Software²
Integration partners	-
Transaction types
Sale	✅
Verified return	✅
Blind return	✅
Verified exchange	✅
Blind exchange	✅
Cross-border sale (local currency)	✅
Cross-border return (local currency)	✅
Cross-border return (foreign currency)	🟡
Cancellation	✅
Appeasement refunds	❌
Offline mode	❌
External orders	🟡
Remote selling	🟡
Tax exemptions	❌
Payment types
Cash	✅
Credit card	✅
Gift card	✅
External	✅
NewStore Checkout	✅
Receipt copies
Email	✅
Print	✅
Cash management	🟡
Reports
Supported report periods	Daily (X, Z)
Report generation	Automatic
Available via	Omnichannel Manager (SAF-T report)

Portugal

Fiscalization Feature	Status
Fiscalization type	Software
Integration partners	EFSTA
Transaction types
Sale	✅
Verified return	✅
Blind return	✅
Exchange (Portugal does not support exchange as a transaction)	❌
Appeasement refunds	❌
Offline mode	❌
External orders	🟡
Remote selling	🟡
Tax exemptions	✅
NIF Number Capture	✅
NIF Number on Receipt	✅
Payment types
Cash	✅
Credit card	✅
Gift card	✅
External Payments	❌
Receipt copies
Email	✅
Print	✅
Cash management	✅
Reports
Supported report periods	Daily (Z) Monthly (Z) Yearly (Z)
Report generation	Manual - SAF-T
Available via	EFSTA Portal(Archive export)

Additional Guidance for Portugal

Merchandise Exchanges - a separate sale transaction and corresponding return transaction must be performed. The native exchange capability within NewStore cannot be used for exchanges in Portugal.
Cancelling / voiding in process transactions - Once a payment has been accepted and processed as part of a transaction, the NewStore platform requires the transaction to be completed, and then a subsequent return to be processed in order to reverse any payment transactions. There is currently no way to cancel an in-process transaction when a payment has been processed.
Cash Transactions Over 3000 EUR - Portugal does not allow “cash” transactions >= 3000 EUR. Retailers need to govern their transactions, the NewStore Associate App will not restrict this. It is recommended that the retailer break the purchases into multiple transactions to stay under this threshold.
External Payments - Retailers in fiscal countries - such as Portugal are not able to use the External Payments payment option. These transactions are processed outside of NewStore and thus cannot be fiscalized within the NewStore platform.

Poland

Fiscalization Feature	Status
Fiscalization type	Hardware
Integration partners	Posnet
Transaction types
Sale	✅
Verified return	✅
Blind return	✅
Verified exchange	✅
Blind exchange	✅
Cross-border sale (local currency)	✅
Cross-border return (local currency)	✅
Cross-border return (foreign currency)	🟡
Cancellation	🟡
Appeasement refunds	❌
Offline mode	🟡 ³
External orders	🟡
Remote selling	🟡
Tax exemptions	❌
Payment types
Cash	✅
Credit card	✅
Gift card	✅
External	✅
NewStore Checkout	❌ ⁴
Receipt copies
Email	✅
Print	❌
Cash management	🟡
Reports
Supported report periods	Daily (X) Monthly (X, Z)
Report generation	Associate App
Available via	Fiscal printer

Puerto Rico

Fiscalization Feature	Status
Fiscalization type	Software¹
Integration partners	YCS
Transaction types
Sale	✅
Verified return	✅
Blind return	✅
Verified exchange	✅
Blind exchange	✅
Cross-border sale (local currency)	🟡
Cross-border return (local currency)	🟡
Cross-border return (foreign currency)	🟡
Cancellation	✅
Appeasement refunds	❌
Offline mode	✅ ³
External orders	🟡
Remote selling	🟡
Tax exemptions	❌
Payment types
Cash	✅
Credit card	✅
Gift card	✅
External	✅
NewStore Checkout	✅
Receipt copies
Email	✅
Print	✅
Cash management	✅
Reports
Supported report periods	N/A
Report generation	N/A
Available via	N/A

Sweden

Fiscalization Feature	Status
Fiscalization type	Software¹
Integration partners	Axena
Transaction types
Sale	✅
Verified return	✅
Blind return	✅
Verified exchange	✅
Blind exchange	✅
Cross-border sale (local currency)	✅
Cross-border return (local currency)	✅
Cross-border return (foreign currency)	🟡
Cancellation	✅
Appeasement refunds	❌
Offline mode	❌
External orders	🟡
Remote selling	🟡
Tax exemptions	❌
Payment types
Cash	✅
Credit card	✅
Gift card	✅
External	✅
NewStore Checkout	✅
Receipt copies
Email	✅
Print	✅
Cash management	🟡
Reports
Supported report periods	Daily (X, Z)
Report generation	Automatic
Available via	Omnichannel Manager (E-journal export)

¹ Achieved with the help of a fiscal integration partner.

² Achieved via NewStore implementation.

³ Retailers can configure fiscal signing strategy for offline mode in specific countries via an Associate App configuration in Omnichannel Manager. See Configuring Offline Mode in fiscal countries.

⁴ Not available as an in-store payment option, but available as a remote payment option.

Adding fiscal signatures to receipts

In some countries, you have to print the Fiscal signature on the receipts. The requirements for the fiscal signature format and fields depend on the country that a retailer operates in, where fiscal regulations apply.

The fiscal signature data is available as a pre-defined property, which can be used for displaying the fiscal signature.

To update the template to include the fiscal signature in the receipt, follow the steps mentioned in Customizing a template.

To understand what changes must be made in the template, see the the tutorial.

Important
The retailer is responsible for verifying local regulations and ensuring compliance of the receipt.
Receipts created within non-production environments should be marked with an indicator, such as a header text or watermark. The indicator must state that the receipt is not valid and is for testing purposes only. The indicator helps retailers to identify a test receipt and prevents unintended usage of such receipts.