Hardware and software requirements

NewStore Associate App - iOS compatibility

NewStore supports the current and one previous version of iOS for all NewStore applications. In general, NewStore recommends updating the iOS version within 3 months of its release.

NewStore only provides support for the latest app version released. For details on NewStore Associate App release versions, see the release notes.

For an optimal experience with the app, we recommend upgrading to iOS 18.

Important
Currently, NewStore supports NewStore Associate App v.1.59.0 or later versions only on iOS 16 and later.
You cannot download or install this or later versions of the app on devices that are running on iOS 15 or earlier iOS versions.

NewStore Omnichannel Manager - Browser compatibility

NewStore recommends using NewStore Omnichannel Manager on Google Chrome for an optimal user experience. If Google Chrome is not available, NewStore Omnichannel Manager can also be used on Safari or Firefox, but some features may not work as expected.

Hardware support

Here's a list of hardware that is supported on NewStore Associate App. This list is reviewed and updated within 3 months after each annual Apple Presentation, where new devices are presented. NewStore supports the newest devices, up to the third last generation from the current version.

Supported mobile devices

Mobile devices
iPhone 16 Pro
iPhone 16
iPhone 15 Pro
iPhone 15
iPhone 14 Pro
iPhone 14 Pro Max
iPhone 14
iPhone 13 Pro Max
iPhone 13 Mini
iPhone 13 Plus
iPhone 13
iPhone SE (3rd Gen)
iPhone 12 Pro Max
iPhone 12 Mini
iPhone 12
iPhone SE (2nd Gen)
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone XS
iPhone XR
iPhone X
iPhone 8 Plus
iPhone 8

Tablets
iPad: (7th generation and newer)
iPad Mini: (5th generation and newer)
iPad Air: (3rd generation and newer)
iPad Pro: (3rd generation and newer)

Supported hardware

Hardware type	Recommended hardware compatible with NewStore feature/product
Payment devices for use with Adyen	These devices are compatible with the Adyen Terminal API. Mobile devices Adyen AMS1 Verifone e285p Verifone e280 Castles S1E or S1EL (with extended battery) Important The `AMS1`, `Castles S1E`, and `S1EL` devices do not support all payment methods provided by Adyen. Work with Adyen to determine which payment terminals are required for the regions you operate in. Castles S1F2 * Verifone V240M Plus * Counter-top devices Verifone P400Plus Verifone P400c Plus * Verifone P630 Portable devices Verifone V400m * SFO1 Note Retailers with the Offline Mode enabled for Associate App, must have at least one Adyen payment device that supports receipt printing.
Bluetooth-enabled barcode scanners	Associate App can use any Bluetooth barcode scanner that supports BLE mode. NewStore has tested the following models. We recommend that you validate any makes or models of Bluetooth barcode scanners that are not listed here before purchase. Note Ensure that the scanner is enabled for BLE mode so that it can be discovered by the app via Settings. The steps to enable BLE mode varies by make and model. Star BSH-HR2081BT Unitech MS912+ Eyoyo EY-023 NETUM C750
Scannable barcodes	QR Code Databar DataMatrix Databar Expanded EAN8 EAN13 Code 128 Interleaved 2 of 5 PDF417 Code 93 Code 39 UPC-E UPC-A
Cash drawers	APG cash drawer models with NetPRO Ethernet interface version 480A or 490A, such as the APG Series E3000, APG Series 4000, APG Series 100, and APG SL3000. See more details here. Important NewStore supports only the `480A` and `490A` NetPRO interface versions. Ensure that the model of drawer used matches either of these two versions. On certain models, an audible alert may occur when the drawer remains open. NewStore Associate App always prompts the user to close the drawer to complete a cash drawer-related transaction. You can also use non-APG cash drawers via NewStore Associate App that are not integrated with NewStore. See Managing cash in the store.
Payment devices for use with Worldline	These devices are compatible with the Worldline Payment Integration: Counter-top devices: Ingenico Lane3000 NOTE: The Ingenico Lane3000 has been put into an EOL (End of Life Status - refer to Ingenico PDF here) - retailers looking to use different terminals for their WOrldline integration should reach out to their NewStore Account Manager to inquire about potential new models.

Supported printers

At NewStore, we ensure that we test multiple Epson, Star and Zebra models. However, we recommend validating any printer models not specifically mentioned in this table.

NewStore supports any printer that supports the standard AirPrint iOS protocol. Typically, AirPrint compatible printers are used to print documents.

Epson printers

Documents supported
Receipts
Shipping labels

Epson Printers models that support a LAN/WiFi integration including EU-m30, TM-m series, TM-P series and TM-T series printers.

Star Micronics printers

Documents supported
Receipts
Shipping labels

NewStore supports these Star Micronics models to print documents in the store.

Note
If you have a different Star printer model, validate with the provider before deciding to use them to print documents via NewStore. Also, regularly monitor printer models to determine when a printer is no longer supported.

TSP143IIIL - TSP143III Thermal Receipt Printer: USB, Bluetooth, LAN & Wireless
TSP143IIIW -TSP143III Thermal Receipt Printer: USB, Bluetooth, LAN & Wireless
TSP143IVUE - TSP143IV Thermal Receipt Printer: USB, AOA, & Wireless
MCP30 - mC-Print3 POS Receipt Printer: For Retail, Kitchen, & Online Ordering
MCP31L - mC-Print3 POS Receipt Printer: For Retail, Kitchen, & Online Ordering
MCP31Ci (newer replacement to MCP31L) - mC-Print3 POS Receipt Printer: For Retail, Kitchen, & Online Ordering
TSP847IIL - TSP847II Wide Format Label Printer with AirPrint™ for Shipping & Warehouse

Zebra printers

Documents supported
Receipts
Shipping labels
Hang tags or barcodes

Zebra models that support a LAN/WiFi integration via PrintPost including the ZD Series and ZQ Series printers.

Fiscal printers

NewStore supports specific fiscal printer models that you can use to print fiscal receipts in countries where such fiscal documents are a legal requirement.

Fiscal printers supported in Italy:

Fiscal printers supported in Poland:

Note
For more information on fiscal printers in countries where hardware fiscal regulations apply, see About fiscalization.

Payment device compatibility

See the following sections for compatibility of payment devices with hardware supported by NewStore.

Mobile devices that support Tap to Pay on iPhone

Mobile devices	Release year	Tap to Pay on iPhone
iPhone 15 Pro	2023	✅
iPhone 15	2023	✅
iPhone 14 Pro	2022	✅
iPhone 14 Pro Max	2022	✅
iPhone 14	2022	✅
iPhone 13 Pro Max	2021	✅
iPhone 13 Mini	2021	✅
iPhone 13 Plus	2021	✅
iPhone 13	2021	✅
iPhone SE (3rd Gen)	2021	✅
iPhone 12 Pro Max	2020	✅
iPhone 12 Mini	2020	✅
iPhone SE (2nd Gen)	2020	✅
iPhone 11 Pro Max	2019	✅
iPhone 11 Pro	2019	✅
iPhone 11	2019	✅
iPhone XS	2018	✅
iPhone XR	2018	✅
iPhone X	2017	❌
iPhone 8 Plus	2017	❌
iPhone 8	2017	❌
iPad	-	❌
iPod	-	❌

Tap to Pay on iPhone supported by region

Payment type	US	UK	Netherlands	France	Australia	Canada	Germany
Tap to Pay on iPhone	✅	✅	✅	✅	✅	✅	✅
	Ireland	Sweden	New Zealand	Austria	Japan	Italy	Finland
	✅	✅	✅	✅	✅	✅	✅