Setting up NewStore Checkout with Adyen Pay By Link

To configure and activate NewStore Checkout, you have to work jointly with NewStore and Adyen.

Important

Before proceeding, ensure that you have set up the Core Adyen integration  prior to configuring NewStore Checkout, and build this integration as an additional measure.

NewStore Checkout uses the merchant accounts and store mapping from Additional settings to process payments with Adyen terminals.

When these integrations are ready, start setting up the NewStore Checkout configuration.

Overview

NewStore Checkout powers payment experiences across both in-store and remote selling scenarios, built on an integration with Adyen's Pay By Link feature. This enables device-independent payment acceptance — customers pay on their own phone, tablet, or laptop rather than interacting with a physical payment terminal.

In-store, customers can pay at the point of sale or by scanning a QR code displayed in the Associate App. To initiate this, the associate selects the Customer Phone payment option during checkout, which generates a QR code the customer scans to open a payment page on their own device.

For remote selling and clienteling, associates can initiate a shared cart session and send a payment link directly to the customer via SMS or WhatsApp. The customer follows the link to a hosted payment page and completes the transaction independently — no physical interaction required. Retailers must have NewStore Checkout configured to enable this flow.

Transaction handling: NewStore Checkout transactions are processed by Adyen as Card-Not-Present (CNP) eCommerce transactions, regardless of whether the customer is physically in-store. They appear in the Adyen Customer Area under eCommerce transactions, but are also attributed to the originating store location in the Merchant's POS account.

Fraud considerations: Because the customer is not physically present — particularly in remote selling and clienteling scenarios — these transactions carry a higher fraud risk profile, similar to standard eCommerce. NewStore recommends working with your Adyen account manager to configure Pay By Link and Risk settings appropriately in the Customer Area, including enabling fraud controls such as AVS (Address Verification Service) and other relevant risk management tools.

Important

NewStore recommends that you enable these options in Adyen when using NewStore Checkout with Adyen Pay By Link:

• AVS (Address Verification System) - This requires the customer to enter the billing address associated with the credit card being used for payment, if Credit Card is enabled as a payment method.

  NewStore does not mandate associates to capture billing address information from customers in Associate App. The app only needs a shipping address to ship an item. NewStore sends the shipping address for each transaction to Adyen, which can then be used for AVS verification if this is enabled.

• Name on Card - This requires the customer to enter the name as it appears on the credit card when Credit Card is selected as a payment method.

Note

Discuss additional fraud and risk settings for Adyen Pay by Link with Adyen directly.

Getting Started

NewStore Checkout enables store associates to offer customers an innovative payment method where the customer can pay via their phone with wallets generally available for e-commerce. This includes Apple Pay, Google Pay, PayPal and Direct card.

To configure NewStore Checkout you have to work jointly with NewStore and Adyen. It is important that the configuration on NewStore and Adyen side are aligned to avoid payment errors.

1. Contact Adyen support to ensure that the POS merchant account can accept both of the following shopper interactions:

   • e-commerce

   • POS

2. To contact Adyen and speed up the processing of your request, use the following template.

   Note

   If you rely on Adyen's support portal to contact them, select:

   • Issue type: I have an Adyen merchant account

   • Type of inquiry: Technical

   • Subject: Reference the Merchant Account in the Subject Field

   
   Dear Adyen Support:
   
   This support request relates to a NewStore Checkout integration. With this type of
   integration a POS account is used to perform eCommerce transactions using the Adyen Pay
   By Link capabilities and the Adyen Checkout API.
   
   Our POS Merchant Account needs to be configured to accept eCommerce processing.
   
   Each payment method that is configured needs to be activated as eCom and it should be
   generically available for all stores of the account.
   
   Integrator: NewStore
   
   Feature: NewStore Checkout and Adyen Pay By Link
   
   MerchantAccount: <INSERT THE MERCHANT ACCOUNT HERE>
   
   <for troubleshooting requests you can also include payloads>
   

2. Within the Adyen Customer Area, ensure your Adyen web service user has the Merchant Recurring role and the Checkout webservice role settings activated so that NewStore Checkout can also perform transactions using the same merchant account.

   Important

   Both roles are required in order to activate NewStore Checkout.

   Note

   To set up the corresponding credentials, see Configuring the Adyen API credentials.

3. Ensure that the default capture delay (in addition to the POS capture delay) for this merchant account is set consistently with your Adyen integration.

4. Send the web service user credentials to your contact point at NewStore and request NewStore Checkout activation.

   Important

   Copy the full web service username, it should look like ws_<12345>@Company.newstore. See Configuring NewStore Checkout in the platform.

Configuring NewStore Checkout in the platform

The following configuration activates the NewStore Checkout integration with Adyen.

1. Ensure that you have set up the corresponding credentials for Adyen. See Configuring the Adyen API credentials.

2. Retrieve the current Adyen configuration using the Get PSP Adyen configuration method.

3. Specify the following values for the checkout_api property:

   Feature/Property	Configuration setting
   base_url	the Adyen payment processing API base URL. In a test environment this URL should be set to https://checkout-test.adyen.com/v53. In a liveenvironment a unique URL is provided to every retailer. The live URL will have the following structure: <https://{random}-{company name}-checkout-live.adyenpayments.com/checkout/v53> <https://8abc203-retailer-checkout-live.adyenpayments.com/checkout/v53> Information about finding the live Adyen endpoint is available on the Adyen support portal. Ensure that the base version of the URL is v53 or higher.
   environment	Determines if the payment processing is happening in a production or test environment.

4. Apply the updated configuration using the Update PSP Adyen configuration method.

5. Complete the NewStore configuration by adding the NewStore Checkout payment option to store configurations.

   1. Use Update payment options configuration method.

   2. Add adyen_pay_by_link in payment_options for each of the stores that will use NewStore Checkout.

   While you can also add NewStore Checkout on a global level, setting this up at a store level allows for better control and fraud prevention in your stores. Stores that do not have adyen_pay_by_link set in payment_options will not be able to use NewStore Checkout.

NewStore Checkout is now enabled.

Completing the NewStore Checkout configuration in Adyen

After you have set up and configured NewStore Checkout in the platform, access the Adyen Customer Area and navigate to the Adyen Pay by Link section within the Merchant account that will use NewStore Checkout with Adyen Pay by Link.

Note

This section describes setting up NewStore Checkout options in Adyen. For detailed steps or more information on this process, see the official Adyen documentation for Pay By Link.

1. Select Themes and create a custom theme for the Adyen Pay By Link payment page. You can specify a display name, a company logo, a background image, and the background color for the payment page that will be sent to the customer during the payment process.

   Save this as the default theme, which will then be used for all Newstore Checkout transactions in Associate App.

2. Go to Settings in your Adyen account and complete the following configuration steps:

   1. Legal: Specify the URL for the T&Cs that govern Shopper acceptance for using Adyen Pay by Link. The Merchant account MUST mandatorily provide this to use Adyen Pay By Link.

   2. eMail - Enter the email address for the merchant account where notifications will be sent when a Adyen Pay by Link payment link is created manually.

   3. Credit card settings:

      1. Name on Card - Ensure that you enable this option if you will use Adyen Fraud and Risk management tools. This ensures that the cardholder's name is sent to Adyen for all Pay By link purchases. NewStore recommends that you enable this setting for ALL use cases to ensure fraud prevention.

      2. AVS (Address Verification Service) - Ensure that you enable this option if you will use Adyen Fraud and Risk management tools. This ensures that the customer provides their billing address when performing a Pay by Link purchase. NewStore recommends that you enable this setting for ALL use cases to ensure fraud prevention.

      3. Enable Gift Cards - Not supported by NewStore. This option MUST be disabled.

      4. Installments Rules - Not supported by NewStore. This option MUST be disabled.

   4. Tokenization: Not supported by NewStore. This option MUST be disabled.

3. Configure Payment Methods in Adyen Customer Area:

   1. NewStore Checkout can support multiple payment methods that are available within Adyen. When using NewStore Checkout with Adyen Pay by Link, additional payment methods may be made available on the payment pages.  When configuring payment methods within Adyen, Merchants should consult with their Adyen account rep to understand how payment methods are displayed within the payment page based on where the payment methods are defined (at the store level or the merchant level).

      Note

      • NewStore merchants who are using earlier versions of NewStore Checkout (via the web-drop in) and want to migrate to Pay by Link must open a support ticket with Adyen to delete the Apple Pay payment method for the Merchant Account that is intended to use the updated version of NewStore Checkout.

        Add Apple Pay as a payment method again with the updated configuration after the existing Apple Pay configurations have been deleted from the Merchant account.

      • Any payment methods defined at the store level will ALWAYS be available via the NewStore Checkout and Adyen Pay by Link payment pages. For example, even if a retailer does not want to offer credit cards as a payment option via NewStore Checkout, specific credit card payment methods will still be available to customers in the app if they have already been assigned to a specific store.

   2. For production environments, in the Adyen Customer area, go to Settings > Payment Methods:

      1. Add Apple Pay as a payment method for each store where NewStore Checkout will be supported. Enter the FQDN as https://eu.adyen.link within the prompt.

         This defaults as the FQDN for all Pay By Link pages for Apple Pay.

      2. Add Google Pay as a payment method. Enter the FQDN as https://eu.adyen.link to your Google Payments Console configuration.

      3. Add PayPal as a payment method for each store where NewStore Checkout will be supported. When prompted, specify the required information to complete the PayPal configuration.

   3. For staging environments, in the Adyen Customer area, go to Settings > Payment Methods:

      1. Add Apple Pay as a payment method for each store where NewStore Checkout will be supported. Enter the FQDN as https://TEST.adyen.link within the prompt.

         This defaults as the FQDN for all Pay By Link pages for Apple Pay.

      2. Add Google Pay as a payment method. Enter the FQDN as https://TEST.adyen.link to your Google Payments Console configuration.

      3. Add PayPal as a payment method for each store where NewStore Checkout will be supported. When prompted, specify the required information to complete the PayPal configuration.

   Important

   NewStore and Adyen recommend NOT to use alternative payment methods that allow payments in installments. These methods can introduce significant delays in receiving payment confirmation and processing payment requests, causing them to fail.

4. In the Adyen Customer Area, go to Settings > Checkout Settings:

   1. Select each country where there is a physical store that will offer NewStore Checkout and Adyen Pay by Link.

      Select the appropriate payment and checkout configuration options to be displayed to customers. When using NewStore Checkout as an in-store payment method for remote selling opportunities (where a payment link is sent to shoppers remotely, either via text message or email), the Adyen Pay by Link payment pages use the Store Country Code to control which payment methods are displayed to customers on the payment page.

   2. ALL RETAILERS USING NEWSTORE CLIENTELING will display all available payment methods configured for the Merchant Account for the store within Adyen.

      When sharing a remote cart via clienteling messages, customers in your business will see and be able to select any payment methods that are available within the Adyen merchant account configuration. This may actually be more than what is displayed if you are using the Country Code to control visibility of payment methods.

   Note

   Any payment methods defined at the store level are ALWAYS displayed to the customer, even if the payment method has been moved to the Other Configured Payment Options section.

To learn how to use the payment methods in Associate App, see Choosing a payment option.

Configuring NewStore Checkout in Associate App

You can enable NewStore Associate App to display NewStore Checkout as one of the options for payment, and also configure how associates will share the NewStore Checkout link with customers.

Note

To understand how to pay via NewStore Checkout in Associate App, see Choosing a payment option.

Configuring options to share the NewStore Checkout link via the app

If enabled for your business, you can use NewStore Checkout to receive payments for orders in NewStore Associate App. When enabled, the payment options include a Customer Phone button, which you can tap and send a link to the customer to initiate payment.

You can also configure NewStore Checkout to provide associates with different options to send a link for payment, when the associate taps Customer Phone > Send Checkout Link button in NewStore Associate App.

You can configure the following options to send a payment link to the customer using NewStore Checkout:

1. Use the Update app configuration method.

2. In customizations >newstore_checkout_button_share_configuration specify the list of options as an array, containing any of the following options:

   • EMAIL: Allows an associate to send the link via an email.

   • SMS: Allows an associate to send the link to the customer via an SMS

   • CLIPBOARD: Allows an associate to copy the NewStore Checkout link to the phone's keyboard, which can be shared with the customer later.

Important

If you specify only 1 value, NewStore Associate App uses it as the default option when an associate taps Customer Phone > Send Checkout Link.

After this configuration is enabled, a Send Checkout Link button is displayed in the Customer phone screen, which when tapped, displays the list of configured options to share the payment link.