The first step in using NewStore as your omnichannel services and mPOS platform is to set stores and warehouses in the platform. This allows you to configure physical locations to manage inventory, and optimize your order fulfillment processes.
Once you have set up your stores and warehouses in NewStore, you can use the following features of the platform:
Store configuration: Define store locations, operating hours, and stock availability to ensure efficient order routing and inventory visibility.
Warehouse management: Set up warehouse locations, storage capacities, and processing times to enhance inventory accuracy and optimize stock levels.
Inventory management: Monitor and manage inventory across all stores and warehouses in real-time, preventing lost sales and overstocking.
Order routing: Automatically route orders to the nearest store or warehouse based on inventory and location, reducing shipping times and costs.
Use an external OMS: Use an external OMS to manage orders in your business in tandem with NewStore, and import historical orders that were placed before switching to NewStore.
Setting everything up allows you to use Associate App and Omnichannel Manager to manage inventory and store operations seamlessly without having to use APIs.
For a detailed step-by-step guide on creating stores in the platform, see this tutorial. To create warehouses, see this tutorial.
To understand how store fulfillment works in more detail, see the Store fulfillment BPM model.
To understand how warehouse fulfillment works in more detail, see the DC fulfillment BPM model.
Overview of the setup process
Creating stores entail creating a list of entities in the NewStore platform. This includes:
Enriching the store with product, prices, and stock data.
Importing products
Importing stock data
Importing pricebooks and currencies
Assigning associates to specific stores to allow them to sell.
Activating stores to manage fiscal receipts in countries where fiscalization regulations apply.
Setting up customer profiles, or importing them from an external source into the app.
Importing historical orders and setting up the platform to work with an external OMS, if applicable.
Supported use cases and examples
The following sections include walkthroughs for setting up the following use cases:
BOPIS: Customers can place orders online and pick them up from the nearest store.
BORIS: Customers can buy an item online and return them in the store.
Endless aisle: Customers can buy an item which is out of stock in the store they are in, and the item is shipped from another store or warehouse directly to their address or marked for an in-store pickup.
Dynamic order fulfilment: Automatically select the best fulfillment location based on real-time inventory data for orders, and route them efficiently to the store or customer