Omnichannel Manager User Guide

Login

• If your business has enabled logging into NewStore Omnichannel Manager with your existing corporate credentials, use them to log into the app. Otherwise, use your assigned NewStore credentials.

• Logging into NewStore Omnichannel Manager  

Settings

• Use NewStore Omnichannel Manager to set up and manage your business configuration. This includes creating and managing store employees, customer notifications, reason codes, clienteling operations, and managing shipments for orders.

• Setting up your business configuration  

Templates

• NewStore uses customizable document templates to generate digital or print communication for customers during order placement, checkout, shipping, and processing. To generate templates, you can either use the Templates Editor in NewStore Omnichannel Manager, or create templates programmatically via an API.

• Managing templates  

Insights

• Insights help you monitor data from different aspects of your business, to easily track sales, and drive retail operations with flexible customizable reports.

• Managing Omnichannel Insights  

Sales

• Monitor orders and ensure that an order is taken through to completion.

• Monitoring statuses  

• Monitoring orders  

• Searching for and filtering orders  

Customers

• NewStore Omnichannel Manager allows you to manage your customers. All customers that an associate sees in NewStore Associate App are also displayed in NewStore Omnichannel Manager.

• Managing customer information  

Catalog

• Based on inventory transactions such as receiving inventory, transfers, adjustments, or customer returns, NewStore updates the ATP for such items in the store. The products and product information such as the name, category, color, size and associated images displayed in NewStore Omnichannel Manager are imported from your Product Information Management system.

• Monitoring stock levels  

• Searching for and filtering products  

Locations

• View store locations, export a daily report for a specific location, enable or disable stores for order fulfillment.

• Managing locations in NewStore  

Promotions

• Create and manage coupons, discounts, and automatic promotions.

• Creating discounts and coupons (legacy)  

• Creating automatic promotions  

Store Operations

• Store operations include information about inventory, cash management, and fiscal reports for stores operated in countries where fiscal regulations apply.

• Managing store operations  

Technical Support

• You can submit a request to address any technical issues with NewStore products.

• Contacting support