Notice on Secure Communication and Support Engagement with NewStore
NewStore places the highest priority on the security of its retailers, their operations, and all transactions conducted on the NewStore platform. This notice serves to formally reaffirm our security commitments and to clarify the approved methods of communication and engagement with NewStore and NewStore Support.
Commitment to security
NewStore is committed to safeguarding the security and integrity of all transactions processed through the NewStore platform.
NewStore is committed to ensuring the confidentiality, integrity, and security of all communication between retailers and NewStore, including all interactions with NewStore Support.
Authorized interactions
NewStore will never text, call, email or appear in-store and request store personnel to perform transactions or operational actions on behalf of NewStore, including (but not limited to) activities for testing, validation, or debugging purposes. If contact with any store personnel would be required, it will always be initiated via the Support Portal and the retailer’s registered users for the Support Portal. Please see the Calls and Meetings section below.
Any request for such actions should be considered unauthorized and reported immediately.
Approved communication channels
All questions, incidents, and requests for assistance must be submitted and managed exclusively through NewStore’s official support portal: https://help.newstore.com
All communication related to the investigation, resolution, or follow-up of support matters will take place within the support ticketing system to ensure proper authentication, traceability, and auditability.
Calls and Meetings
Any calls related to support matters will:
Be formally arranged and documented through a support ticket
Be conducted via approved video conferencing tools
Involve only retailer employees who are registered users of the NewStore Support Portal
The invitation of store personnel to such calls is the responsibility of the retailer’s designated support portal contacts.
NewStore will not invite, include, or engage with any individual in a support-related call who is not listed as an authorized user in the retailer’s support portal.
Retailers are encouraged to report any communication or request that does not comply with the guidelines outlined above by opening a support ticket without delay.
NewStore appreciates your continued partnership and cooperation in maintaining a secure, reliable, and trusted operating environment.
Compliance and Regulatory Framework
These secure communication protocols are designed to support NewStore's compliance with applicable regulatory requirements, including:
PCI DSS Compliance
Data Protection Requirements
SOC 2 and Security Standards
Regulatory Audit Support
Any deviation from these protocols may compromise NewStore's ability to maintain required compliance certifications and could impact the security posture of both NewStore and its retail partners. Retailers should immediately report any non-compliant communication attempts to help preserve the integrity of our shared compliance framework.