Monitoring cash management

  • Published on Mar 4, 2025
  • 4 minute(s) read
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Monitoring cash management

Permission required

This action can be performed by users with the View cash management permission. Cash management is performed via NewStore Associate App, see Managing cash in the store.

Click Store Operations > Cash Management Summary to display the cash drawer information in the Daily Summary report.

The following columns are available:

  • Store: Name of the store.

  • Drawer: Name of the drawer.

  • Status: The status of the drawer (open or closed).

  • Opened at: The last time the drawer was opened.

  • Closed at: The last time the drawer was closed.

  • For deposit: The total cash amount to be deposited. It represents the surplus from a cash drawer to be deposited to the bank after the drawer is closed, calculated by subtracting the recorded opening float from the drawer closing count. When a cash pull or add to float operation occurs, the deposit total is adjusted accordingly:

    • Cash pull operations increase the deposit total.

    • Add to float operations reduce the deposit total.

  • Variance: The total variances recorded from all cash counts, including intraday cash count and closing count.

  • Total sales: The total cash amount of sales operations.

  • Total returns: The total cash amount of return operations.

  • Total non-sales in: The cash amount added to the drawer via non-sales operations between daily open and closing the drawer.

  • Total non-sales out: The cash amount taken from the drawer via non-sales operations between daily open and closing the drawer.

Monitoring cash transactions

Permission required

This action can be performed by users with the View cash management permission. Cash management is performed via NewStore Associate App, see Managing cash in the store.

Click Store Operations > Cash Management Summary > <Store Name> to display a detailed report (Cash Drawer Transactions) of sale and non-sale transactions for a corresponding cash drawer in the store. Use this report to monitor cash transactions in the store.

The following columns are available:

  • Status: The status of the cash drawer can either be open (the drawer is open and is processing transactions) or closed (daily close transaction).

  • Time: The timestamp for when the transaction was processed, based on the timezone that the store operates in.

  • Amount: The amount that was added (+currency, such as +$350) or removed (currency, such as $50) from the cash drawer, in the currency that the store operates with.

  • Transaction Type: These transaction types are available in the report:

    • Sale: Corresponds to a cash sales transaction, where an amount was added (+currency, such as +$350) or refunded (currency, such as $50).

    • Gift Card Cash Out: Indicates that cashout amount was handed out to the customer against a gift card that had available balance. This is a non-sale transaction.

    • Daily Open: Indicates that the cash drawer has been activated for the day and reflects a + currency amount, which is the cash used as the daily float for the drawer.

    • Reconciliation: When an audit count is performed, an amount is identified with this transaction. If the audit count results in a match for the expected drawer, the reconciliation transactions are displayed based on the variance (negative as currency amount, or positive as + currency amount).

    • Daily Close: This transaction indicates the amount of cash within the drawer when the daily close process was completed. This is not the for deposit amount. The deposit amount is displayed in the Cash Summary  report.

    • Add to float: Add cash to the drawer balance from the cash reserve of the store. As this transaction adds cash to the float amount, it is not displayed in the deposit amount as part of the daily close process.

    • Add petty cash: Put unused petty cash back in the drawer.

    • Remove petty cash: Take money out for incidental expenses in the store. This operation can be followed by Add petty cash.

    • Transfer in: Transfer cash from another drawer in the store.

    • Adjustment in: Starts a delayed recording of a transaction to add money to the drawer. For example, when you open the drawer with a key instead of using Associate App, no transaction is recorded. Use this operation to create the cash transaction later.

    • Cash pull: Take excess money out of the drawer, reserved for deposit later.

    • Transfer out: Remove some money from the drawer to add it to another drawer in the store.

    • Adjustment out: Starts a delayed recording of a transaction that was created using a manual override, such as opening the drawer with a key. For example, you refunded a customer from the drawer, and create an adjustment out later in the day.

    • No-Sale: Open the drawer without any impact to the recorded cash drawer balance. For example, use this operation to:

      • Provide loose change to a shopper who didn't purchase anything.

      • Correct an error made on the amount given to a customer.

  • Associate: Displays the name of the store associate who processed the cash transaction.

  • Reason:Displays additional information about why a specific non-sale transaction was performed. Custom reasons can be used by customers and partners for non-sale transactions.

    Technical configuration

    Your content goes hereThe following section involves working with technical configurations and APIs. Contact your IT support team for more information.

    Use the Create reason method to create reasons for non-sale transactions.

  • Order Id: Displays the order ID associated with a sale transaction. Users can click the link and view the specific order in Omnichannel Manager. See Monitoring orders.