Monitoring mispicks
Technical configuration
The following section involves working with technical configurations and APIs. Contact your IT support team for more information.
To enable this feature, see Enabling inventory reports in NewStore Omnichannel Manager.
Click Store Operations > Inventory > Mispicks to display information about mispicks or mispacks that have been created for specific cycle count tasks across stores in your business.
You can also export the data for these mispicks.
The following columns are available with information on mispicks:
Order ID: The ID of the order(s) in NewStore Omnichannel Cloud associated with the mispick.Updated: The date the mispick occurred during a product count.Store: The ID of the store where the count took place and.Associate: The name of the associate who performed the associated count task in the store.
Exporting mispick data
NewStore assigns an ID to the count during a mispick, if configured for your business. When you export the mispick or mispack data, the export file contains the associated count tasks for mispicks in your stores. For more information on count details, see Viewing count details.
You can also use the exported mispick or mispack data from NewStore Omnichannel Manager to analyze and monitor for patterns, or for investigations into counted products and variances in the stores.
To export mispick data:
Go to
Store Operations>Inventory>Mispicks.Click
Export All.
The count data is exported into a CSV file.
Viewing exceptions on the inventory dashboard
On the inventory dashboard page, you can view exceptions that were identified while fulfilling orders, or transferring, adjusting, and counting inventory for your store.
When associates mispick a product in the store, the order is routed to another store for fulfillment. However, during cycle count, if these products are found to be available in the store's stock on hand , the number of such products is displayed on the dashboard.
Retailers can use these metrics to align store fulfillment expectations for their business.
To view exceptions on the inventory dashboard:
Go to
Store Operations>Inventory>Dashboard.From the drop-down menu, select a store to view exceptions found there in the last 30 days.
Monitoring mispick and mispack data during store fulfillment
Early Access
If you are interested in early access to this feature, ask your point of contact at NewStore or contact your Omnichannel Success Manager to enable this feature for you.
Click Store Operations > Store Fulfillment > Mispicks & Mispacks to view information about mispicks or mispacks that have been created during store fulfillment of orders across stores in your business.
If needed, you can filter the data to view only mispack or mispick data.
You can also export the data in a CSV file for reference and audits. To export the data, click Export in the top-right corner of the screen.
The following columns are available with information on mispick and mispack data:
Store ID: The ID of the store where the order was fulfilled, where the mispick or mispack took place.Date and Time: The date and time when the mispick or mispack took place.Product ID: The ID of the product(s) that was mispacked or mispicked.Associate: The name of the associate who fulfilled the order in the store.Reason Code: The reason because of which the item(s) was mispicked or mispacked.Type: Specifies if the item(s) was mispicked or mispacked.