Log into Associate App

  • Updated on Feb 24, 2025
  • Published on Nov 19, 2024
  • 2 minute(s) read
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Choosing a language

Associate App is available in English, Catalan, Chinese, Czech, Danish, Dutch, French, German, Italian, Japanese, Korean, Polish, Spanish, and Swedish. To change the language, change your iPhone's language:

  1. Tap Settings > General > Language & Region >iPhone Language.

  2. Choose a language. If the language you selected is supported by NewStore, the app will use it.

Note

The formatting of dates and numbers depends on the combination of language and region.

To display them in your local format, ensure both are configured appropriately. Refer to RFC 5646 for a list of valid combinations.

Logging in

There are 2 ways to log into the app:

Using your credentials

Use your credentials to log in when you have never logged into the app on this device or when your PIN has expired.

If your business has enabled logging into NewStore Associate App with your existing corporate credentials, use them to log into the app. Otherwise, use your assigned NewStore credentials.

Technical configuration

The following section involves working with technical configurations and APIs. Contact your IT support team for more information.

To set up credentials, see Configuring identity and access management.

To log in using your credentials:

  1. Ensure that you know your login and password.

  2. On the login screen, to log in for the first time, use one of the following options:

    • Your NewStore credentials - Tap Login with Username and Password.

    • Your existing corporate credentials - Tap Login with my company email, if SSO is configured for your business.

    A new screen appears asking you define a 4-digit PIN.

  3. Select a PIN. You can use this PIN to log into this device next time you log in (See Using your PIN ).

Note

This PIN is valid for 7 days. Once it expires, simply re-enter your email and password to reset the PIN.

When you log in, the store you are assigned to appears on the screen. Ensure that the store you are assigned to is correct. If not, tap Not your store? and tap Log out. A manager must reassign you before you log in again.

You can also tap Dismiss to continue with the current store.

Important

If enabled for your business, you will be automatically assigned to the store to which the device is assigned via the MDM, even if you are assigned to a different store in Omnichannel Manager.

This feature ensures that you do not have to ask management or support to reassign you in Omnichannel Manager every time you switch stores.

Using your PIN

Once you have logged in using your credentials and set up a PIN for this device, you can use it to log in:

  1. When you launch the app, the Recent users screen appears.

  2. Tap your name if it's in the list.

    Note

    • If your name is not in the list, you have to log in using your credentials.

    • If your name has a lock icon next to it, your PIN has expired. Tap Enter your email and password to log in again.

  3. Type your PIN. You defined it the first time you logged into this device.

You are logged into the app.

Note

When you log in, the store you are assigned to appears on the screen. Ensure that the store you are assigned to is correct. If not, tap Not your store? and tap Log out. A manager must

reassign your account to the correct store before you log in again.

You can also tap Dismiss to continue with the current store.