Configuration and store inventory

Store setup

Adding stores to the routing rules is not enough to let the routing engine consider stores as fulfilment locations. Stores must be enabled for fulfilment as well. If you create a store in NewStore, the store is enabled for fulfilment by default, however, this can be turned off by users via NOM or by toggling the flag using Location API.

Note

The ATP of all items is set to 0 in case the store is disabled for fulfilment. So in case you notice in the NOM Stock Levels view the ATP being 0 despite “On hand” being greater than 0 and no reservations / allocations, the reason might be that the store is not enabled

Fulfilment document setup

One important part of the fulfilment flow is the printing of documents which are put into the package. As part of this exercise we want to print a shipping label and a return form. The return form is put by the customer into the package, it contains a barcode with the order reference to streamline the return process. In case there is no RMA process in place, customers would also note the return reason on this form.

Read through the guide Configure in-store or warehouse documents for print to setup both shipping_label and return_form

Note

use document_printer for both document types, even though shipping labels are more typically printed on a label printer. You will need to setup a printer in the Associate app to be able to proceed through the order fulfilment process and you will likely have a regular document printer available than a Star Micronics label printer model.

Fulfilment document customisation

The shipping label is generated by the carrier, or in this case by your dummy carrier integration (can be a static PDF). The return form is generated by NewStore and you can use the NOM Template Editor to customise the document.

Update the return_form template to add another line into the header information of the return which contains the name of the country of the Shipping address. The change compared to the system default template is highlighted as below:

Note

• you’ll find the Template Editor in NOM under “Tools”

• the template editor has a Schema tab for each template showing available data objects

• the Helper functions tab will point you to a helper function to translate a country code into a country name string

• you don’t need to change the default sample data for this task  

Inventory

If you haven’t done so yet as part of Module 3 you would need to supply the store with inventory. One way would be to use the Associate app and perform a Receiving without ASN to add on hand stock for the SKUs you would like to use for testing store fulfilment.

The quicker option is to use the full count API to reset the on hand for the SKUs.

Taking it for a spin

That’s it, now your tenant is ready to ship orders from store. Assuming you have setup the destination region Location sort order to ship from DC first and then from store, you will need products for testing which are in stock in store, but out of stock in the DC.

Place one order which is routed to the store and fulfil it using the Associate app. Afterwards place another order and perform a mispick. Note down what you observe looking at the order status.