We are delighted to announce that Dodici, a renowned luxury fashion brand from Milan, Italy, has chosen us as their partner to facilitate a seamless transition to NewStore. The Vice President of Retail has outlined key objectives to enhance customer satisfaction, which we are committed to delivering through the following requirements:
Integrating the e-commerce platform with the store's inventory management system to ensure real-time inventory accuracy
Displaying a 'Pick up in Store' option for eligible products on the online store
Allowing customers to select their preferred store location for pickup during the checkout process
Sending a confirmation email to customers with pickup details and store information
Notifying store staff of incoming pickups to ensure timely preparation and handoff to customers
By achieving these requirements, we aim to deliver an exceptional customer experience that aligns with Dodici's luxury brand standards and exceeds their customers' expectations.
Retailers implementing the Buy Online Pick Up In-Store (BOPIS) feature aim to provide their customers with a seamless and convenient shopping experience. They seek to achieve several key objectives, including increasing online sales, driving foot traffic to physical stores, improving inventory management, and enhancing customer satisfaction. By offering BOPIS, retailers can increase foot traffic in-store, creating opportunities for additional sales and improving the overall shopping experience" to make the language more concise and natural-sounding. This feature also enables retailers to leverage their physical stores as fulfillment centers, reducing shipping costs and improving delivery times. Ultimately, retailers hope to increase customer loyalty, drive incremental sales, and gain a competitive edge in the market by providing a flexible and user-friendly shopping experience through BOPIS.
Success Criteria
Upon completing this module, you will be able to:
Successfully set up the Buy Online Pickup In-Store (BOPIS) configuration
Accurately inject a BOPIS order
Effectively fulfill the order
Validate the triggered emails and the packing and invoice slips printed
By meeting these criteria, you will have demonstrated proficiency in managing the BOPIS process and ensuring a seamless customer experience.
To conclude this module, please share:
A screenshot of the NOM order detail view for the BOPIS order
A copy of the in store pickup label, the invoice and the packing slip