Dodici, a prestigious luxury fashion brand from Milan, Italy, wants to facilitate a smooth transition to NewStore. The VP of Retail has outlined key objectives to elevate customer satisfaction, including:
Improve the stability of the web Order injection process
Streamlining Order routing to the DC Location
Ensuring timely and efficient order fulfillment
By achieving these requirements, we aim to deliver an exceptional customer experience that aligns with Dodici's luxury brand standards.Retailers typically operate one or more distribution centers (DCs) or warehouses, where they store their Inventory in bulk. These DCs serve as central hubs for shipping products to customers, replenishing store stock, processing Returns, and storing off-season products. By enabling e-commerce platforms to fulfill inventory from these DCs, retailers can significantly boost revenue and grow their business.
Retailers seeking to expand their online presence and boost sales need to consider investing in distribution centers (DCs). These centralized hubs are crucial for storing merchandise inventory, processing orders, and shipping products to customers. By having a DC, retailers can efficiently manage their e-commerce operations and ensure timely delivery of products to their customers.
Distribution centers play a vital role in enabling e-commerce systems for retailers. They provide a centralized location for storing and managing inventory, allowing retailers to quickly respond to online orders and customer demand. With a DC, retailers can also offer faster shipping options, such as same-day or next-day delivery, which can significantly enhance the customer experience and drive sales.
In addition to improving shipping efficiency, DCs also enable retailers to replenish store stock, process returns, and store offseason products. This helps to optimize inventory management, reduce costs, and increase profitability. By having a DC, retailers can also gain better insights into their inventory levels, sales trends, and customer behavior, allowing them to make data-driven decisions and stay ahead of the competition.
Moreover, distribution centers can help retailers to expand their Product offerings and reach new customers. By storing a wide range of products in a DC, retailers can offer a broader selection of products online, increasing the chances of attracting new customers and driving sales. Additionally, DCs can also serve as a hub for dropshipping, allowing retailers to partner with other suppliers and offer an even wider range of products.
Success Criteria
The user will be able to perform the following testing scenarios:
Scenario 1:
Inject a web order
Route the order to the Distribution center (DC)
Ship the order
Verify the tracking information in NOM (NewStore Omnichannel Manager)
Scenario 2:
Inject a web order
Route the order to the Distribution Center (DC)
Cancel the Shipment
Verify the order status in NOM
To conclude this module, please share:
A screenshot of the NOM order detail view of both orders
A copy of the invoice for the shipped order