Exchange items

A customer can exchange a purchased item for another item.

To exchange an item in NewStore Associate App, create a return and add one or more new items to the shopping cart:

1. Tap to open the customer list and open the customer's profile.

2. Tap Activity. You can see the list of purchases for the customer.

3. Tap the purchase that contains the item to be returned.

4. Tap Return in the top right corner.

5. Tap the item to return.

6. Select a return reason.

7. Select the item condition.

8. Repeat the last 2 steps for each item to return.

9. Check the return details and tap Apply Amount to Cart.

A new shopping cart is created, containing the item(s) to be returned.

Note

Notice the credit added to the cart. It represents the total value of the items to return. This may also implicitly include the shipping costs to be refunded to the customer.

If all of the items from an order are returned, the shipping cost for the order is refunded to the customer. The refunded amount for shipping costs is available in the return receipt of the order.

1. Add one or more new items with one of the following methods:

   • Tap and tap the item to add, then tap Add to Cart.

   • Tap and scan the barcode of the item.

2. Tap to open the shopping cart. Based on what amount the new item costs, the main action button to continue with the exchange can be:

   • Exchange: Exchanging an item for another item of the same price.

   • Pay: Exchanging an item for a more expensive item. Charge the customer the difference amount.

   • Refund: Exchanging an item for a cheaper item. Issue a refund to the customer.

3. Tap the main action button to continue with the exchange:

   • Exchange. Then tap Submit order to complete the transaction.

   • Pay. See Checking out a shopping cart  for more information.

   • Refund. See Returning items  for more information.