This article explains a scenario that may occur if a Store uses a Cash drawer and has Cash Management enabled for the business and NewStore.
Problem: After completing the Daily Close for the day, it was confirmed that all money is present in the Cash Drawer, yet it indicates that cash is missing. A double-check of all orders for the day shows that the total cash expected matches the cash total in the drawer. However, in NOM, a negative Cash Variance is displayed, which seems incorrect. Assistance is needed!
Background: During a Payment transaction in the Associate App, it is possible that a partly paid Cash transaction was accepted, but the Order was cancelled before full payment was made. Once cash is recorded as received in the Associate App, the Cash Drawer reflects this as cash taken in. If the order is cancelled, further action is required to rectify this, or a negative cash variance will occur. The Associate App provides a warning about this and presents two options: Complete or Cancel Anyway. The cash variance arises when the associate reaches the app screens shown below and opts to Cancel Anyway.
Solution: As illustrated in the image on the left, the Associate accepted 1,000.00, but in the image on the right, they chose to cancel the payment transaction. A warning screen appears, prompting the Associate to make a choice to ensure the cash is accurately recorded.
Complete - This option will not cancel the transaction, allowing the Associate to finish the payment process. After completion, a Return can be processed (which will Refund the Customer). This ensures that cash is properly recorded.
Cancel Anyway - If this option is selected, the User must manually process a Non-Sale transaction to remove the cash from the drawer. If there is uncertainty about how to do this, it is advisable to consult the internal team or refer to the NewStore Documentation.
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