With NewStore Reservations, Store Associates can reserve items for customers who intend to buy but want to finalize their transaction later, whether the products are temporarily out of stock or the customer plans to return to the store.. This creates a premium, personalized shopper experience where high-value or limited items are held exclusively for a set timeframe (example, 24 to 48 hours), shielded from other in-store or omnichannel demand.
Once a reservation is created, the specified products are moved from sellable inventory to the Customer Reservations stock location. When the customer returns to purchase, the items are automatically returned to sellable inventory to complete the sale. If the customer is no longer interested in the reserved items, the store associates can unreserve the items, which also moves the items to sellable inventory.
Note
Reservations is available as early access on Associate App v.1.66.0. Contact your Omnichannel Success Manager to request early access to the feature.
Prerequisites
NewStore Inventory Management should be assigned as the inventory master for the store where products will be reserved. See Choosing your inventory master for more information.
Setting up Reservations (Product Holds)
You can configure the Reservations functionality using the Associate App Configuration API.
To enable the Reservations, add reservations to customizations > cart_management_v2 .
Note
When a reservation is made for a product in a given store, NewStore automatically creates a dedicated “Reservations” stock location on the platform.
Stock movements dedicated to Reservations require no setup.