Simulating routing options

This page describes how to use the Routing Simulator in Omnichannel Manager to understand how routing works in your business. The simulator uses your routing configuration, a sample order, and availability (ATP) that you enter, then shows where the order would be routed and why.

Early Access

This feature is available for Early Access from July 2, 2026. Contact your Customer Success Manager to join the Early Access program.

Important

The Routing Simulator can only be used to test routing. Changes made in the simulator do not change your fulfillment configuration, availability data, or any other settings. No orders can be placed from the simulator.

To simulate routing for an order:

1. In the Order area, enter the Country code and Zip code of the order's shipping address.

   Service level displays the service level the order is routed with. You cannot set the service level in the simulator.

   The order is routed as if this was the selected service level.

2. In the Order area, add products with the Add Product drop-down menu. To remove a product, click X against the product.

3. In the Routes list, find the route to review.

   • While Only routes covering the destination is enabled, the list only displays routes that can serve the country code and zip code you enter, and narrows as you type. With no destination entered, it shows every route.

   • Use Search routes to search by country, zip code region, zip code, or location group.

   • Turn on Only changed routes to see the routes you've edited.

   • Click Show more routes to see more of the list.

   Routes that serve the destination are tagged with Covers destination, and routes you have edited are tagged with Changed.

4. Click a route to see its details including:

   • The country, zip code region, and zip codes it covers

   • A tab for each of its service levels

   • For the selected service level, its location groups in priority order, with how many locations each has and how many are preferred

5. To change which location groups fulfill a service level, select the service level's tab, then:

   • Add a group via the Add group drop-down menu.

   • To remove a group, click X ,

6. To edit a location group, click its name. In the panel that appears, you can:

   • Rename the group

   • Filter its locations

   • Add or remove locations

   • Mark locations as Preferred to influence routing priority

7. In the ATP area, enter the available quantity of each product at each location.

   • The list only displays the locations in the routes covering the destination.

   • Locations without ATP have no stock. Leave some at 0 to verify if the order is rerouted to locations with available stock.

   • Use Filter locations to find a location, and use Show more locations to see more of the list.

8. Click Simulate Order. The results appear in the area below the button.

9. Review the results:

   • Shipments: the locations and service levels the order items were routed to.

   • Not routed: the items that couldn't be routed, and why.

   • Explanation: which route served the order, how the eligible locations were narrowed down, and the ATP routing used.

   Check that the ATP and preferred locations you configured were used as expected.

Note

Routes are checked from top to bottom. For each service level, the first route that covers the destination is used. If items can't be fulfilled with the order's service level, routing tries the next service level of the covering routes, so the results can show a different service level than the one in the Order area.