Remote Cart

  • Updated on May 5, 2025
  • Published on Dec 31, 2024
  • 4 minute(s) read
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Introduction

The Remote Cart is a helpful way to meet customers where they are most comfortable making their purchasing decisions, enabling your associates to make sales through additional remote channels. Combined with NewStore’s Clienteling solution associates have all the tools they need to foster healthy relationships with customers and empower them to purchase the products that they love, remotely.

With Remote Carts via the Associate App, customers can:

  • View cart details shared with them, such as products, taxes, discounts, total prices, and so on.

  • Pay remotely via any of the payment methods set up and supported by the Adyen Pay By Link configuration for your merchant account within Adyen.

  • Automatically receive payment receipts immediately after paying for an order.

What is a Remote Cart?

From the perspective of the Associate App, a Remote Cart is simply a normal Cart designed to be connected to an existing Customer & Clienteling Conversation. It can have items added to it by the associate and shared with the customer at any time for feedback. When the customer is ready to make a purchase, the associate can assign the correct address to the cart and send a final purchasing link that the customer can execute upon.

Any associate leveraging the Associate App for in-store purchases will find the Remote Cart familiar, it’s mostly the same app-flow after all!

Creating a Remote Cart

To create a remote cart for a customer:

  1. Log into the app.

  2. Tap  and tap Search to find the customer you want to offer clienteling support to.

  3. Tap Message to open the customer's chat screen.

  4. Tap  . A new remote cart is created for the customer.

  5. To add products to the remote cart, scan the items or select them from the catalog.

  6. Send the Remote Cart to the customer any time by tapping Share

Warning

Gift Cards cannot be added or sold as products when creating remote carts within clienteling. Gift cards can only be sold in-store. Payments for remote carts are done using external payment links and payment pages, and as such the remote payment process occurs outside of the NewStore platform.

Adding Items to a Remote Cart

Items can be added to a Remote Cart in all the ways that a normal Cart supports:

  1. The associate may scan an item in store.

  2. The associate may use the Catalog to search for and add a specific item.

Items will appear in the Remote Cart as they are added and the associate can decide to share changes with the customer at any point for feedback. Associates can remove items from the Remote Cart as they would with a normal Cart, by selecting the item and tapping “Remove”.

Adding Delivery to a Remote Cart

While a Remote Cart can be shared with a customer at any time for feedback, they will only be able to actually purchase the items if a delivery option has been selected and added to the Remote Cart by the associate. To add delivery:

  1. Navigate to the Remote Cart screen (seen above)

  2. Select Add Delivery

  3. Select an existing address or enter a new address for this customer profile.

  4. Select a delivery option (Ex:// Standard or Express)

  5. Select to add the Delivery to the Remote Cart.

You will notice that once a Delivery option has been added to the Remote Cart it’s interface will change to show that it is ready to be purchased by the customer. Remember, Customers cannot purchase a remote cart if it does not have a Delivery option set!

Remote Cart Payment

When associates share a link to the Remote Cart with a customer, it takes them to the cart screen. The cart screen shows a summary of items in the remote cart along with their prices. The customer can reply to the associate to make any changes or proceed to make a payment.

When the customer makes a payment for items in the remote cart, associates will see a message in the chat screen that the customer has made a payment via remote checkout link.

A sales receipt is sent to the customer via NewStore Associate App immediately after payment, and the remote cart along with its items is removed from the customer's chat screen.

Important

When working with Remote Carts as part of Clienteling transactions, changes to the cart will be reflected in the underlying payment link. If the store associate makes a change to the cart (by adding or removing items) the cart page should be re-shared with the customer. This will also update the associated payment link so that it reflects changes in the total cart value.

Saving a Remote Cart for Later

If the associate needs to help another customer while in the process of building a Remote Cart for a Clienteling customer, they can temporarily save the Remote Cart at any point and come back to it later. To do this simply select “Exit” and the Associate App will automatically keep track of this Remote Cart while the associate is able to use the app to help others.

To bring the saved Remote Cart back, simply navigate back to the Clienteling conversation with the customer and select “Remote Cart” again. The Associate App will automatically load the saved details.

Note

All items in saved remote carts are cleared after midnight each day to avoid the risk of incorrect ATP and pricing of products in the NewStore Associate App.

Automatic Remote Cart Cleanup

A Remote Cart & their items are removed to prevent clutter in the app in the following scenarios:

  • The customer pays for all items in the remote cart using the link shared.

  • The remote cart expires after midnight of the same day when the cart was created, based on the timezone of the store's location.

  • The associate deletes all the items from the remote cart.