Monitoring Reservations

Monitoring reservations gives you a real-time overview of customer holds across all your stores. Search by customer name, filter by store or status, and go through results to quickly locate any reservation. Click a Reservation ID to get full details—customer info, associate, products, pricing and status—all in one place.

1. ClickReservationsto view the reservation information across the stores.

   The following details are available:

   • ID: ID of the reservation

   • Customer: Name of the customer. If the customer’s email is captured at the end of a checkout to email the receipt, but the profile does not have the name and last name, the email address will be shown.

   • Store: Name of the store.

   • Products: Number of the products in the reservation. This number will show the original number of products in the reservation. If items are in carts or unreserved, this number will not change.

   • Created: The date and time the reservation was created.

   • Status: The status of the reservation; Reserved, Converted, Unreserved.

2. Search by Reservations ID. Filter by store or status, and use the pagination to see other results.

3. Click the Reservations ID, to see details of the reservation.

   The following details are available:

   • Status: Status of the reservation

   • Customer: The name and last name of the customer.  When clicked on the link, navigates to the Customer page for the store. In case the email address of the customer is captured at the end of a checkout to email the receipt, but the profile does not have the name and last name, the email address will be shown.

   • Store: Name of the store. When clicked on the link, navigates to the Location page for the store.

   • Associate: The associate who placed the reservation.

   • Created: The date and time the reservation was created.

     Products

   • Product: The product name, variants and externalIDs are displayed.

   • Status: Status of the product; Reserved, Converted, Unreserved.

   • Order: The OrderID, when the product is converted into a sales order.

   • Price: Sales price of the product. This is the catalog price and automatic promotions are not applied.