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Managing locations in NewStore

  • Updated on Sep 23, 2026
  • Published on Oct 1, 2024
  • 3 minute(s) read
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Note

You cannot create or edit a store using NewStore Omnichannel Manager. For help with creating and updating stores in NewStore, contact the support team. Also see stores in the API docs.

The Locations tab displays all the stores in your business. For more information on each column, see Location column descriptions.

Click a store to see the employees in it. To manage user accounts, see Managing users and roles.

Location column descriptions

  • Store Label: The name of the store.

  • Physical Address: The postal address of the store.

  • Active: Indicates the current status of the store, which means if it is active in your business. This status does not define if the store accepts or rejects fulfillment orders. See the detailed description of the status.

Managing the Active status for a store

The Active status for a store only defines if a store is part of your business or not. It is specified when a store is created and cannot be changed via Omnichannel Manager. To switch a store to being inactive (where the Active column value is set to No ), deactivate the store. See Tutorial: Deactivating a store.

Important

The Active status of the store is independent of the Disabled or Enabled setting for the store. To enable or disable a store, go to the specific store via Locations > <store> and click Enabled or Disabled in the top-left area.

When Active is set to No:

  • The store is hidden from the store selectors on the inventory pages in Omnichannel Manager, such as Stock on Hand, Counts, Receiving (ASNs) and transactions.

  • The store is not displayed to associates in Associate App when adding a delivery option or selecting a store for pickup.

  • The store is hidden from retailer-facing store locators that use NewStore store data.

  • The store is still displayed on the Locations page, with Active set to No.

When Active is set to No , understand that:

  • Orders are not routed to the store. To enable or disable order routing to the store, go to the specific store via Locations > <store> and click Enabled or Disabled in the top-left area. A store with Active set to No but the Accept fulfillment orders button set to Enabled continues to receive fulfillment orders.

  • ATP is NOT reset at the store, stock on hand does NOT change, and allocations or reservations are NOT changed at the store.

  • Associates can still sign in to the store in Associate App, and it does not block checkout or cash operations in the store.

  • It does not remove the store's fulfillment node from your routing configuration.

Monitoring stock levels for a location

To display stock levels at a specific location:

  1. Click Catalog > Stock Levels.

    All reservations, allocations, stock, safety stock, ATP quantities are displayed for all products across all locations. Also see Monitoring stock levels.

  2. Click Location header and select a location. The stock level for products at the chosen location is displayed.

Exporting a daily report for a specific location

Permission required

This action can be performed by users with the Export orders permission.

  1. Click Sales in the top menu.

  2. Click the Date/Time header and select yesterday's date and today's date.

  3. Click the Location header and select one location.

  4. Click the Status header and select the statuses you require.

    For example, all orders other than Returned and Partially returned.

  5. Click Export to export the data.

Enabling or disabling a store for order fulfillment

Permission required

This action can be performed by users with the Edit fulfillment availability permission.

  1. Click Locations in the top menu.

  2. Under Store Label, click the store that you want to enable or disable order fulfillment from.

  3. In the store details page, in the left pane, click Enabled or Disabled in the top-left area to enable or disable order fulfillment from the store. Orders routed to the location before it was disabled are fulfilled via the usual process. Use Associate App to reject these orders if needed.

Important

  • Once a location is disabled from fulfilling orders, ATP for products at the location is reset to 0 within a time span of 12 hours.

  • The time to show updated numbers on the Stock Levels page depends on the volume of products for which ATP must be reset, and if data from other tenants is processed in parallel. Furthermore, concurrently running catalog imports can also affect the time to show ATP updates. It can take up to multiple hours until updated numbers appear on this page.

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