Transferring or handing off a cart

If needed, you can transfer or hand off a cart to another device, so a sale can continue even when you switch devices. This also allows another associate to complete the sale when your shift has finished, or if you have decided to move to another floor area inside the store.

Transferring the cart from the sending device

1. If you are already in the Cart screen within an open cart, tap More > Manage cart > Handoff cart.

   Note

   If the cart is saved within Saved Carts on the device, tap  ••• . A QR code and relevant sharing options for the cart as a link appear on screen.

2. Select one of the following options:

   • Scan a Quick Response (QR) code to hand off the cart to a nearby device. You can scan using Associate App's built-in scanner or use the default device camera.

   • Share a link using your device's native share options. Send it via AirDrop, messaging apps, email, or any other app installed on your device that supports sharing.

   • Sharing a link by copying the link and pasting it manually.

Accepting the cart on the receiving device

Important

Any open carts on your device are deleted and replaced by the cart you accept during a handoff or transfer. Before accepting a cart from another device, save the open cart and then retrieve the handed-off cart on the receiving device.

• Scan the QR code received from the sending device, or open the shared link.

• The cart opens on your device, and you can continue with the checkout process.

Important

When the receiving device successfully picks up the cart, it is removed from the sending device. A handoff confirmation message is displayed on the device to the associate who transferred the cart.

Notes and limitations when handing off or receiving a cart

• The sale is attributed to the associate who originally created the cart, even if another associate picks up the cart and completes checkout after handoff.

• Handing off a cart with an active payment link Pay by Link) is not supported. Payment link status remains on the device where the link was created. You must continue the sale on that same device instead of handing it off in such cases.

• The process to assign an associate to individual line items in the order remains the same as elsewhere in Associate App.

• Cart handoff does not automatic cart syncing or discovery across devices. Handoff also does not include real-time collaborative editing of a handed-off cart.

• Cart handoff does not work for remote carts or carts created on self-checkout kiosks, or for e-commerce orders.

To learn how credit for sales for orders or individual items in a cart can be assigned, see Configuring sales attribution for items.