Customer lifecycle BPM

  • Updated on Nov 14, 2024
  • Published on Oct 1, 2024
  • 1 minute(s) read
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The lifecycle of the customer entity is represented by the diagram below using the BPMN notation.

This diagram refers to events that are emitted as part of the event stream. See the entity model  and the webhook.

Click here to download the BPMN image

Customer creation

A customer is created manually using NewStore Associate App or via the checkout process when they provide their email address. See Managing customers  The customer.created event is emitted.

Customer modification

Once a customer is created, it can be modified in NewStore Omnichannel Manager, see Editing customer details :

  • Updating the customer information, such as their name, triggers the customer.updated event.

  • Updating the address triggers the customer.address_updated event.

  • Adding an address, for shipping or billing, triggers the customer.address_created event.

  • Deleting an address triggers the customer.address_deleted event.

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