Accessing the Portal
The NewStore Support Portal is available to current customers of NewStore and initial access is provided around the time the services are moved into production.
To access the Portal (if you are not already logged in):
Navigate to the NewStore Customer Support Portal.
Log in using your account email and password.
If you don’t have an account, Start Here to request access.
To request a new password use the Forgot Password link on the login page.
Creating a Support Request
To submit a support request, follow these steps:
Select the relevant product area for your support request:
After choosing the product area, you will be prompted with the question: "What can we help you with?"
Select the appropriate request option based on your issue. For example:
In-Store Cart Management
Product and Promotion Management
Order Management
For further details on each option, review the Request Types section.
Fill out the designated support form with the following details:
Issue Summary: Provide a brief summary of the issue.
Description: Offer a detailed description of the problem.
Where?: Specify the location or area where the issue occurs.
Is it still happening?: Indicate whether the problem is ongoing.
When?: Mention when the issue started.
Impact/Priority: Rate the impact of the issue on your operations.
Attach any helpful media (note: file size limit is 200MB).
Click Send to submit your support request.
After submission, you will receive a confirmation email containing:
A reference ID for tracking the request
A link to your support request for further follow-up.