Overview
Retailers can configure the default settings of NewStore Associate App to suit specific operational needs through the various configurations available within the app. These configurations improve workflows and enhance store operations. You can configure approvals, inventory management, customer profiles, store operations, payments, loyalty programs, and more, which enhance the customer experience. For example, you can configure the time zone for your stores, set grace periods, configure the return process and more.
Additionally, you can configure the app to manage tasks like carton-level receiving, loyalty rewards, cash management, and endless aisle. You can automate key processes, reduce errors, and ensure smoother operations, from transaction handling to customer service.
Customers benefit from quicker, more accurate service at checkout and personalized experiences. Configuring features like address completion and auto-populated profiles help associates serve customers faster, improving overall satisfaction.
You can also configure the app for individual store associates by setting specific permissions and roles for each user, and ensure appropriate access tailored to their responsibilities. For more information, see Managing users and roles.
Examples of configurations offered in Associate App
You can implement a variety of configurations within Associate App to address operational requirements. Here are some examples:
Approvals: Set criteria for approving high-value transactions and returns to ensure proper oversight and accountability. For more information, see Configuring approvals on Associate App Configuring approvals on Associate App.
Carton-level receiving: Enable the tracking of inventory at the carton level for more efficient receiving and organization of products. For more information, see Configuring carton-level receiving.
Inventory management: Configure real-time inventory updates to ensure accurate stock levels across all channels. For more information, see Inventory management.
Endless aisle: Configure the app to facilitate sales of items not physically available in-store, allowing customers to order from a broader selection. For more information, see Configuring endless aisle.
Loyalty programs: Tailor loyalty programs to incentivize customers based on their shopping patterns and preferences. For more information, see Configuring loyalty rewards.
Customer profile management: Enable auto-population of customer profiles to streamline checkout and enhance personalized service. For more information, see Setting up customer profiles.
Returns management: Customize the return process to improve efficiency and customer satisfaction during returns. For more information, see Configuring returns.
Cash management: Implement settings for handling cash transactions, ensuring accuracy and security. For more information, see Configuring cash management.
Shipping configuration: Configure shipping options and settings within the app to streamline fulfillment processes and improve delivery efficiency. For more information, see Configuring shipping.
UI settings: Adjust the app’s user interface to align with store branding and improve usability for associates. For more information, see Configuring Associate App UI.
Supported use cases and examples
High-value transaction approval: Store managers must approve any purchases over $500 to prevent unauthorized discounts or errors. The approval prompt will be automatically triggered when the threshold is reached.
Efficient inventory restocking: By using the carton-level receiving feature, associates can quickly scan and verify received goods, streamlining the restocking process.
Seamless cash payments for endless aisle orders: A customer can order an item from the endless aisle, pay with cash, and receive the product directly or have it shipped to their home.