Associate App updates

Contains information about new versions, updates and improvements released for Associate App.

Release schedule

The following releases are scheduled for the next months:

• July 28, 2025, v1.67.0

• August 18, 2025, v1.68.0

• September 8, 2025, v1.69.0

• September 29, 2025, v1.70.0

• October 20, 2025, v1.71.0

The above release schedule is subject to change.

Release v1.66.1

Release date: July 9, 2025

Bug fixes 🐞

Returns

This fix resolves an issue which prevented returns to be completed in specific scenarios in the app.

Release v1.66.0

Release date: July 7, 2025

We're excited to introduce Associate App v1.66.0, which delivers breakthrough capabilities to elevate customer service and support item level inventory management. This release introduces two powerful early access features: Reservations, enabling associates to hold products for customers who need time to complete their purchase, and RFID Checkout, connecting Checkpoint RFID readers directly to iOS devices for seamless product identification and enhanced inventory accuracy.

We've also enhanced the checkout and return experience by displaying Electronic Product Codes (EPC) throughout these workflows, giving associates confidence that the right items are being processed. Additionally, store search functionality has been improved when adding delivery addresses, reducing navigation time in stores with extensive location networks.

These enhancements reflect our commitment to empowering store teams with advanced tools that improve customer experiences while building the foundation for next-generation inventory management.

New Features 🎉

Early Access: Reservations

Store Associates now have the ability to reserve products for customers who show strong purchase intent but prefer to complete the transaction later - not currently available or planning a later visit. This creates a premium, personalized shopper experience where high-value or limited items are held exclusively for a set timeframe (typically  24 or 48 hours), shielded from other in-store or omnichannel demand.

This feature is in Early Access. Contact your Omnichannel Success Manager to have it enabled in your stores.

Early Access: RFID Checkout

Retailers can now connect a Checkpoint RFID CPiD 400 POS reader to Associate App, enabling product identification through RFID tags and capturing the Electronic Product Code (EPC) for integration with downstream RFID solutions. This supports a smoother checkout experience for store teams and enhances overall inventory accuracy.

This feature is in Early Access. Contact your Omnichannel Success Manager to have it enabled in your stores.

Improvements 💪

EPC displayed throughout  the checkout flow

Store Associates can now view the Electronic Product Code (EPC) of products scanned or read via the RFID reader directly in the cart. This ensures confidence during checkout, confirming that the item in hand matches the one being sold—supporting accurate and reliable inventory records.

Available after upgrade, no setup required.

EPC displayed throughout the return flow

Store Associates can now view the Electronic Product Code (EPC) of previously purchased items during returns. By matching the EPC in the app with the last four digits on the product’s RFID tag, they can verify the correct item is being returned—supporting item-level accuracy in inventory.

Search for stores when adding delivery address

Store associates can now search on store name or address when adding a store as a shipping address. This reduces scroll time and ensures a smooth experience when there is a high store count.

Release v1.65.0

Release date: June 16, 2025

This release brings a focused update that improves search performance and simplifies customer management workflows for a smoother user experience:

• Multi-select filtering on the Product Listing page now lets associates select multiple values per attribute—like size, color, or category—making it easier to find inventory faster and more precisely.

• We've also improved address creation to reduce data entry time when managing customer profiles.

• Behind the scenes, we’ve resolved several stability issues to support smoother daily operations—including fixes for remote cart sharing, product scanning, and Quick Add-to-Cart workflows.

New Features 🎉

Multi-Select Filters on the Product Detail Page

Associates can now apply multiple filter values simultaneously in the Product Listing Page, making it easier than ever to narrow down inventory with precision.

Need to find all size 9 shoes in both black and white? Previously, this required running two separate searches. With multi-select filters, associates can now choose multiple values for each attribute—like color, size, or category—in a single search. This significantly speeds up the process of finding the right products.

Available after upgrade, no setup required.

Improvements 💪

Expedited address creation

To save associates time when creating new addresses on customer profiles, existing customer names and phone numbers now automatically populate in the new address input fields. This enhancement eliminates redundant data entry and accelerates the customer service process.

Available after upgrade, no setup required.

Bug fixes 🐞

Remote cart sharing

The app no longer freezes when sharing a remote cart via Clienteling chat. Associates can now have a smoother and more reliable experience when collaborating with customers.

Product scanning

The app now does not freeze after scanning an item, especially during checkout or inventory tasks.

Quick Add-to-Cart (Catalog)

Items no longer are prevented from being added to the cart using the Quick Add button on the Product Listing page due to incorrect price information.

Release v1.64.0

Release date: May 27, 2025

This release includes several important updates:

Enhanced Scanning Capabilities for RFID Solutions — As planned, we're continuing our investment in simplifying checkout and inventory management processes by introducing enhanced scanning capabilities focused on EPC (Electronic Product Code) and RFID solutions. These improvements streamline implementations, speed up checkout, optimize inventory management, and provide greater data transparency.

New Features 🎉

Scan QR Codes with unique product identifiers at Fulfillment

Store associates can now scan QR Codes containing the product's unique identifier (EPC – Electronic Product Code) while packing items for fulfillment. Capturing the EPC ensures accurate, real-time inventory visibility, especially when integrated with RFID solutions. The serial number is displayed in both fulfillment workflows and cart contents, while the EPC itself is now available within order details in Omnichannel Manager and via the event stream.

Available after upgrade, automatically enabled if barcode configurations include QR or CodeTypeAll. Otherwise, these barcode types can be added through the Associate App configuration.

Improvements 💪

Checkout - Enhanced RFID Support

To simplify integrations and accelerate implementations, the EPC captured at checkout is now fully exposed to third-party systems through external events. This enhancement eliminates the need for re-encoding EPCs, significantly streamlining item-level inventory management.

Available after upgrade, no setup required.

Bug fixes 🐞

Updated Adyen SDK for Tap to Pay on iPhone

NewStore has updated the internal Tap to Pay on iPhone SDK version from Adyen to version 2.2. This update resolves a known issue in the 2.1.2 release where a user could inadvertently interrupt the payment flow.

This fix is automatically applied within the Associate App v1.64.0 release. However, retailers running Tap to Pay on iPhone MUST be on iOS 17 or higher before adopting Associate App v1.64.0.

Release v1.63.1

Release date: May 13, 2025

The latest release of Associate App v1.63.1 includes a fix that resolves an issue where associates were unable to view push notifications sent to the app for both the Runner and Store Fulfillment functionalities.

Bug fixes 🐞

Push notifications

This fix resolves an issue where associates were unable to see push notifications sent to the app for both the Runner and Store Fulfillment functionalities. With this bug fix, push notifications are being sent correctly again.  

Release v1.63.0

Release date: May 6, 2025

This release includes several important updates:

Full Counts Enhancements — New zone code confirmation and optimized count views make inventory processes more intuitive and reduce the risk of errors.

New Customer Profile Screens — As planned, this release completes the transition to the new Customer Profile screens, delivering a more modern, responsive interface that enhances both associate and customer experiences.

Improvements 💪

Full counts - Zone code confirmation

Store associates are now prompted to scan and confirm the zone code before beginning product scans. This verification step ensures they are counting in the correct zone, helping prevent mistaken scans and improving inventory accuracy throughout the store.

Available after upgrade, no setup required.

Full counts - Optimized count view

Counted products are now displayed individually with their scanned quantities, without grouping. This enhanced visibility makes it easier for store associates to edit quantities directly based on what they see, eliminating the need to calculate grouped totals and streamlining the counting process while reducing potential errors.

Available after upgrade, no setup required.

Bug fixes 🐞

New customer registration

Toggles are no longer incorrectly displayed in on mode on the customer registration page, improving UI clarity.

Full counts

Store associates can now scan and edit quantities for products in a zone without interruption.

This fix resolves an issue where users were previously prevented from continuing edits and forced to scan each item individually, which had previously reduced the efficiency of counting inventory.

Cart

An incorrect Item not available message is no longer displayed in the cart screen.

Release v1.62.0

Release date: April 14, 2025

We are excited to introduce Associate App v1.62.0, which delivers meaningful improvements to enhance in-store operations. This release introduces scanning capabilities for EPC-encoded QR codes at checkout, significantly improving efficiency for retailers using serialized inventory. We've also enhanced the transaction history experience with our new Recent Transactions feature, giving associates immediate access to completed purchases and returns directly on their device.

Behind the scenes, we've made foundational updates preparing for our upcoming NewStore Payments solution, along with several important bug fixes to improve reliability across the app. These enhancements reflect our ongoing commitment to streamlining store operations and elevating the associate experience.

New Features 🎉

Scan QR Codes with unique product identifiers at Checkout

Store associates can now scan QR Codes containing a product’s Unique Product Identifier (based on EPC – Electronic Product Code) to add items to the cart. Capturing this code also enables real-time, accurate inventory visibility when integrated with RFID solutions.

Scanning QR Codes that include EPCs (Electronic Product Codes) at checkout improves workflows for stores that are using serialized inventory. See this guide.

NewStore Payments

This release includes foundational updates in preparation for our upcoming embedded payments solution, NewStore Payments. They’re a critical step toward delivering a more streamlined and flexible payment experience in the near future.Keep an eye out for more customer-facing enhancements around NewStore Payments in future app releases.

Improvements 💪

Recent Transactions

Starting with v1.62.0, store associates can now view the last 20 completed transactions—including both purchases and returns—directly on their device, with no setup required.

Building on the “Last Checkout” feature, this enhancement offers quick access to recent order activity within the Associate App. Whether it’s reprinting a receipt, checking a previous purchase, or processing a return, associates can now assist customers faster and more accurately—without extra steps.

Thanks to early feedback, Recent Transactions now displays transaction times in the store’s local timezone, eliminating confusion when reviewing past sales.

Available after upgrade, no setup required.

Bug fixes 🐞

Product Detail Page, add to cart

The Product Detail Page functionality has been improved to prevent associates from adding an incorrect number of items to the cart.

Checkout

The improved app now displays better error messages when no stock is available when an associate adds shipping information to an order.

Cash Management - Denomination Calculator

The keyboard is now properly displayed when using the cash denomination calculator.

Improved Blind Return Experience

Store associates can now initiate a blind return even when history of customer activity fails to load.

Release v1.61.0

Release date: March 10, 2025

This targeted update addresses a bug causing inconvenience during regular store operations and fixes a minor issue on the menu bar. We also want to take this opportunity to provide you with an additional reminder on the upcoming end-of-life for the legacy customer profile screens.

Bug fixes 🐞

Menu bar

The menu bar items now highlight the selected Associate App area by changing the color.

Cart

The app no longer becomes unresponsive after completing a Runner task and no longer prevents items from being added to the cart.

Release v1.60.0

Release date: February 18, 2025

We're excited to introduce Associate App v1.60.0, which brings significant improvements to enhance efficiency and streamline store operations. This release introduces:

• Seamless access to recent orders within the Associate App, making it easier to reprint receipts, check past purchases, and process returns without extra steps.

• Summarized views and quantity editing for Full Counts, enabling more efficient inventory processes.

• Enhanced campaign management capabilities with new controls for HQ users.

These updates reflect our commitment to streamlining store operations and empowering retail teams with more efficient tools.

Improvements 💪

Early Access: Recent Transactions

Store associates can now instantly access the last 20 transactions—both sales and returns—made on their device. This enhancement builds on the “Last Checkout” feature, providing quick visibility into recent orders directly within the Associate App. Whether reprinting a receipt, referencing a past purchase, or assisting with a return, associates can now support customers faster and more efficiently without extra steps. Learn how to access recent transactions.

This feature is in Early Access. Contact your Omnichannel Success Manager to have it enabled in your stores.

Clienteling Campaigns - Enablement Toggle

HQ teams now have precise control over campaign visibility in the Associate App with the new "Enable" toggle in the Campaigns screen within Omnichannel Manager. This enhancement allows HQ users to strategically manage when campaigns become visible to store associates, ensuring more coordinated, timely, and impactful customer outreach.

Available after upgrade, no setup required.

Full Counts - Summarized View

The Full Counts feature now provides a clear, organized view of scanned products with automatically totaled quantities. Recently scanned items appear at the top of the list, helping associates track their progress and maintain accuracy during inventory counts.

Available after upgrade, no setup required

Full Counts - Quantity Edit

Store associates can now edit quantities after scanning products during Full Counts, significantly accelerating the counting process for high-volume items.

To configure allowing quantity edit for full counts, see configuration.

Bug fixes 🐞

Store Fulfillment

The correct catalog and locale are now returned in scenarios where the default fallback does not exist.

Full Counts

Users will now see a descriptive message when there is an error while scanning products.

Release v1.59.2

Release date: February 7, 2025

The latest release of Associate App v1.59.2 includes a fix that resolves minor issues impacting items with special characters in their product ID.

Bug fixes 🐞

Product IDs with special characters

This fix further resolves minor issues that retailers may encounter with product IDs containing special characters, such as while browsing for items in specific categories.

Release v1.59.1

Release date: January 28, 2025

The latest release of Associate App v1.59.1 includes a fix that resolves an issue impacting items with special characters in their product ID. With this bug fix, switching and selecting variants will work properly again.

Bug fixes 🐞

Product IDs with special characters

This fix is for retailers who have product IDs containing special characters. If you do not have special characters in the product IDs there is no need to install this patch version.

Release v1.59.0

Release date: January 27, 2025

In this release, we are excited to introduce significant enhancements to streamline daily operations and improve cash management workflows:

• The New Cash Denomination Calculator addresses a critical need in specialty retail, enabling faster and more accurate cash handling during daily procedures.

• Enhanced carton receiving experience to increase efficiency in stock management processes.

• Enhanced our Full Counts feature with focused improvements and bug fixes to ensure reliable inventory management.

These updates reflect our ongoing commitment to delivering practical solutions that make store operations more efficient and accurate.

New features 🎉

Cash Denomination Calculator

NewStore introduces a powerful new cash denomination calculator integrated directly into the Cash Management module, streamlining daily cash handling procedures. This enhancement enables store teams to process cash counts more efficiently during daily open, close, and audit operations. By automating calculations and reducing manual entry, the tool minimizes reconciliation errors and increases confidence in cash management tasks.

Available after upgrade, no setup required.

Improvements 💪

Enhanced Carton Receiving Experience

We've optimized the carton receiving workflow to deliver a more seamless experience for store associates. The improved interface enables continuous carton scanning without interruption, while clearer messaging helps teams quickly identify and address exceptions. This streamlined process reduces the time required for receiving operations while maintaining accuracy.

Available after upgrade, no setup required.

Completed ASNs sorted by the most recent

The Associate App now displays completed Advanced Shipment Notices (ASNs) sorted by the most recent.

Available after upgrade, no setup required.

Bug fixes 🐞

Full Counts

• The scanned code is shown during the zone count, when 'ean' is used as the external ID.

• The full count is no longer retained in the app's cache after it is submitted to NewStore Omnichannel Manager.

Release v1.58.0

Release date: January 13, 2025

As we start the new year, we’re excited to introduce Associate App v1.58.0, a release designed to deliver key improvements and address important issues to enhance usability and reliability.

This update includes several notable improvements, such as the ability to manually enter barcodes during full inventory counts, enhanced offline functionality for inventory counting in low-connectivity areas, and streamlined email receipts to make the checkout process faster and more efficient. Additionally, the app now supports Adyen's new Management API to ensure seamless terminal connectivity ahead of their upcoming API deprecation.

We’ve also resolved several bugs, improving customer profile and search functionality, addressing issues with cash transactions and refunds, and ensuring a smoother experience for clienteling and inventory adjustments.

Thank you for your continued feedback and partnership. We’re committed to supporting your teams with features that make daily operations more efficient and effective.

Improvements 💪

Streamlined Email Receipts

The email receipt process has been optimized to improve efficiency by removing redundant confirmations of the customer’s email address. Associates can still easily update the email address when needed, ensuring a smoother and faster in-store checkout experience for both associates and customers.

Available after upgrade, no setup required.

Full Counts - Manual Barcode Entry

Store associates can now manually enter product barcodes during full inventory counts. This enhancement ensures accurate inventory tracking by enabling teams to process items with damaged or unreadable barcodes, minimizing disruptions and maintaining data integrity.

Available after upgrade, no setup required.

Full Counts - Offline Catalog

Inventory counting is now more resilient in areas with poor connectivity, such as stockroom corners, by utilizing the offline product catalog. Store associates can continue scanning even without an active connection and submit the count of the zone once they return to a connected area. This improvement addresses connectivity-related challenges and ensures a smoother, uninterrupted inventory counting process.

Available after upgrade, no setup required.

Adyen New Management API Support

To align with Adyen's transition from the POS Terminal Management API to their new Management API, we have updated the endpoint mapping in the Associate App.

Available after upgrade, no setup required.

IMPORTANT

All devices must be updated to Associate App v1.58.0 or later prior to April 1, 2025 in order to avoid disruptions or issues with terminal connectivity. No additional action is required.

Bug fixes 🐞

Customer

• Single-select app customizations in the customer profile no longer disappear when typing in text fields.

• Customer search results are now fully visible and no longer covered by the keyboard.

Clienteling

• When clienteling is enabled, the app configuration to disable SMS is no longer applied.

Catalog

• Product images now consistently use thumbnails, addressing rendering latency issues.

• The correct catalog and locale are now returned in scenarios where the default fallback does not exist.

Cash transactions

• Cash transactions and refunds are no longer duplicated in specific scenarios and are now accurately reflected in orders and the cash management summary.

Refunds

• Users can now navigate as expected after selecting “Original Payment Method” as the refund option.

Inventory adjustments

• Users now receive haptic feedback as expected when adjusting inventory for cached products.

Release v1.57.0

Release date: November 4, 2024

In this release, we're excited to introduce product detail page customization in early access, enabling opportunities to provide richer in-store product information for associates. We've added barcode support to full count zones for increased operational flexibility, and improved our global experience by introducing cash rounding for refunds. Additionally, key bug fixes improve app stability, enhancing daily workflows and ensuring a smoother user experience.

As the final Associate App release of 2024, we recommend updating all devices to this latest version to ensure optimal performance and a seamless experience throughout the holiday season.

New features 🎉

Early Access: Product detail page extensibility

Retailers can now empower their store associates with enriched product details, such as product reviews and recommendations, on a webview on the product detail page. This new app extension offers an engaging and informative shopping experience, with complete control over the webview content for endless customization opportunities.

This feature is in Early Access. Please reach out to your Omnichannel Success Manager to be added to the early adoption and feedback group.Improvements 💪

New format for full count zones

Full counts now support barcode format for count zones, in addition to the existing QR code format, offering greater flexibility. This enhancement allows retailers to choose the most convenient format for their operations.

Available after upgrade, no setup required.

Rounding on cash refunds

Cash refunds now follow the correct rounding rules for international currencies, including Australian and Canadian dollars. Retailers using cash rounding for sales transactions can apply the same rounding logic to refunds, ensuring a smoother and more accurate refund process.

Rounding is based on local coin denominations, like rounding to the nearest 5 cents in Australia, where 1-cent coins aren't used. Learn more about the rounding rules.

Available after upgrade, no setup required.

PDF417 barcode support

Barcode scanning capabilities now include PDF417 barcodes for product serial numbers. Associates can scan PDF417 barcodes to capture serial numbers during in-store checkout, enhancing efficiency and accuracy in the process.

Available after upgrade, no setup required.

Bug fixes 🐞

General

Users now remain logged in until the app is closed for a set duration, preventing unexpected logouts

Returns/Exchanges

Returns and exchanges are now blocked if the currency of the original order differs from that of the store processing the return. This prevents an incorrect refund or credit amount from being applied.

Full counts

Counted products are now saved, so associates can pause and resume right where they left off

Tapping the Back button in full counts will now prompt to confirm if you want to exit and restart the zone

Carton-level receiving

Scanning a carton now generates a single receiving transaction, preventing duplicate item totals

Discounts

Free text discount reasons now apply a character limit that is consistent with the platform

Printing

Epson TM-70II now prints receipts properly

Release v1.56.0

Release date: October 15, 2024

In our newest update, the Associate App now supports iOS 18, keeping your devices ready for the latest from Apple. This release introduces early access to full inventory counts, enabling retailers to streamline their entire inventory process on one platform. We've also enhanced fulfillment workflows with customizable push notifications and improved order visibility, ensuring associates stay informed and efficient.

iOS support

We're excited to announce that the Associate App now supports iOS 18, Apple's newest mobile operating system for both iPhone and iPad. To ensure optimal performance and compatibility, support for iOS 16 will soon be discontinued in an upcoming release. We encourage all retailers to ensure iOS is updated on all devices to a supported version, iOS 17 or 18. As always, we remain committed to supporting the latest iOS versions with timely app updates.

New features 🎉

Early Access: Full inventory counts

Retailers can now schedule and execute full inventory counts directly on NewStore, eliminating the need for external services or third-party apps. This keeps the entire inventory process streamlined on one platform, delivering a seamless user experience within a single app.

Retailers who would like to have early access to full counts and provide early feedback can contact their Omnichannel Success Managers. Further details about the feature will be shared in a separate communication.

Learn how to schedule full counts and how to enable and perform full counts in Associate App.

Improvements 💪

Push notifications for faster fulfillment

Store associates are now able to receive push notifications for new fulfillment orders. This feature will ensure that store teams are instantly alerted to all or priority orders, helping them meet SLAs and manage fulfillment more efficiently.

The new push notification feature for store fulfillment allows associates to customize their alert preferences for incoming orders. Within the app, associates can enable notifications for regular orders, priority orders, or both, depending on their store's order traffic. By default, notifications are turned off, allowing each user to personalize their settings based on store traffic and workload.

Learn how to configure push notifications for store fulfillment in Associate App.

Users can further customize their notifications through iOS settings, adjusting the location and style of the alerts to suit their preferences.

To set up push notifications, refer to the Associate App Configuration API, if it is not already configured for Runner.

Instant visibility for fulfillment tasks with new order badge

Stores can now view the number of pending orders directly on the Associate App menu, providing instant visibility without additional navigation. This ensures associates stay informed about pending orders, even as they move between tasks in the Selling, Inventory, or Runner sections.

Available after upgrade, no setup required.

Improved visibility of quick scan

Quick scan enables associates to swiftly add smaller items, like bags, to the cart, streamlining the checkout process and saving valuable time. To encourage greater use of this time-saving feature, we've improved its visibility within the app.

Available after upgrade, no setup required.

Bug fixes 🐞

Product scanning

When quickly scanning multiple items, the products are now added to the cart as expected

Order placement

When placing orders, the app no longer sends empty external identifiers (like EAN, SKU or EPC)

External payments

External payments can now be selected when using manager approval

Release v1.55.0

Release date: September 23, 2024

In this release we are introducing improvements focusing on image processing and scanning functionality. This release also contains a few bug fixes, including the prevention of duplicate cash transactions, correct display of two-digit numbers on iPad cart badges, and prevention of accidental keyboard pop-ups in the catalog. Additionally, coupons are now preserved in saved carts and revalidated during checkout.

Note

We are currently testing iOS18 for compatibility with the app. iOS18 support will be announced in an upcoming release shortly.

Improvements 💪

Renewed Image Processing

In an ongoing effort to optimize the app, we finalized a reworking of image loading mechanics. This results in a drastic decrease of memory usage and noticeable speed improvements. From a user perspective, this results in faster loading, scrolling and product interaction on both the Product Listing Page as well as the Product Detail Page.

Available after upgrade, no setup required.

Optimized Scanning Navigation Flow

We optimized the Store Associates’ workflow to minimize tabs and have a consistent behavior of the scanning button. We now ensure the scanning function will always return you to the main scanning screen instead of the previous action.

Available after upgrade, no setup required.

Bug fixes 🐞

Saved carts

Coupons are now preserved in saved carts, aligning with expected behavior, and are revalidated at the time of checkout.

(This bug fix was part of v1.54.0)

Cash payments

Cash payments can no longer be erroneously processed multiple times within an order.

Cart

Two-digit numbers on the cart badge are now displayed correctly on iPads.

Catalog

The keyboard no longer opens accidentally after viewing the catalog in the app.

Promotions

The title in the app for the list of reason codes is now renamed from Discounts to Reasons to add clarity for associates.

Remote Carts

Associate App no longer freezes when scanning serial numbers.

Release v1.54.0

Release date: September 3, 2024

This release improves the refund process to ensure greater stability during network disruptions and refines the tax line display for enhanced readability. Additionally, it includes bug fixes that immediately update product quantities after scanning, and enables the removal of preset quantities in product modals.

Improvements 💪

Improved resiliency for refunds during network interruptions

Improvements have been made to ensure the recovery of transactions during network outages. If a refund to a credit card is processed but the connection is lost, the POS will now automatically reconcile the transaction, providing accurate and reliable transaction records for your business.

Available after upgrade, no setup required.

Enhanced tax display

We've enhanced the tax line display to clearly indicate whether a tax line is applied, exempt, or non-taxable. This update helps associates better understand how taxes are adjusted, especially when exemptions are involved.

Available after upgrade, no setup required.

Preserved coupons in saved carts

Coupons are now preserved in saved carts and revalidated during checkout.

Available after upgrade, no setup required.

Bug fixes 🐞

Inventory transfers

Product quantities are now updated instantly after each scan when processing a transfer transaction, and the app verifies the quantity for accuracy

Offline mode

Scanning products in offline mode now recognizes only the configured barcode types

Cart

Associates can now delete the default quantity in the product modal

Release v1.53.1

Release date: August 22, 2024

The latest release of Associate App v1.53.1 includes a fix that resolves an issue impacting the processing of returns for orders linked to a customer profile. This issue occurred due to the activation of a PII vault for safeguarding customer data. Additionally, the update addresses a problem affecting orders placed via an external Order Management System (OMS) that were missing customer information. It's important to note that blind returns remain unaffected and can serve as a temporary solution if needed.

This patch is particularly relevant for retailers who have enabled the PII vault for customer information or are utilizing an external OMS and have encountered return processing issues in version 1.53.0. While this update is not categorized as critical, it is recommended for those experiencing the specific challenges outlined.

If you need any assistance, feel free to contact your Omnichannel Success Manager. We're here to ensure you get the most out of these updates every step of the way.

Bug fixes 🐞

Returns

For retailers who have customer data in a PII vault or use an external OMS to manage orders, processing returns is no longer affected.

Release v1.53.0

Release date: August 12, 2024

This release introduces an outreach list tab on the clienteling screen, enabling associates to target and manage customer segments for more strategic outreach effectively. A new explicit customer search option has been implemented to enhance data privacy and search accuracy, complemented by email domain suggestions for better efficiency.

Additional improvements include tax exemption capabilities for Italian retailers, an expanded tappable area for navigation buttons, refined error messaging for offline order uploads, and clearer labeling for gift card transactions, all aimed at boosting usability and compliance.

New features 🎉

Customer segmentation outreach list

Now featuring an outreach list tab on the clienteling screen, enabling associates to leverage customer segments. This allows for targeted outreach, such as boosting high-value customer loyalty for campaigns or re-engaging lapsed customers. Associates can view and manage conversations with customers assigned to the segment.

This feature is in early access using the Customer Segmentation Operations API, with a future self-service UI planned for Omnichannel Manager.

Improvements 💪

Explicit customer search

A new configuration ensures that search results are only shown after associates tap “search”, reducing the risk of unintended data exposure and assigning the wrong customer to a cart. By requiring this confirmation step, associates can carefully review their search terms, ensuring they search for the correct and complete information.

Additionally, email domain suggestions after the “@” symbol assist associates in typing full email addresses, enhancing search accuracy and efficiency.

To enable explicit search, set the Associate App configuration property customer_explicit_search to true.

Expanded image support for clienteling

Clienteling chat now supports PNG images in addition to JPEG, offering associates greater flexibility in sharing product visuals, enhancing conversations, and boosting engagement.

This feature is now available in all Associate App versions, and no additional setup is required.

Tax exemptions available in Italy

Italian laws require that tax exemption codes for each exempt item be declared at checkout and printed on the receipt by fiscal printers. Retailers in Italy can now apply tax exemptions, offering tax relief to specific groups, such as diplomats or special economic zones, thus enhancing shopper satisfaction and ensuring tax compliance. Retailers can configure the tax exemption categories and codes to comply with these regulations and update them when they are revised by the tax authorities.

Learn more.

Usability improvements 😄

Enhanced tappable area for navigation buttons

The back and close buttons on the navigation bar now feature a larger tappable area, making them easier to see and tap, thus improving overall user accessibility and navigation efficiency.

Improved error handling for uploading offline orders

Associates now experience enhanced messaging when uploading offline orders to the platform, receiving more precise confirmations and a clearer call to action. Previously, connection issues may have led to inaccurate prompts advising associates to verify product codes.

Labeling improvement when purchasing gift cards

To streamline usability and eliminate confusion among associates, we have changed the label on the gift card button from Recharge to Load Gift Card to Activate to better convey the action of adding money or value to the card.

Bug fixes 🐞

Discounts

Discretionary discount and price override screens now show the correct currency symbol.

Remote carts

Remote carts are now consistently created and assigned to the customer, fixing the previous issue caused by creating carts in different stores

Release v1.52.0

Release date: July 22, 2024

In this release, we've enhanced the Runner feature to support sales floor replenishment, allowing associates to specify quantities and differentiate between try-on and replenishment requests, and expanded support for the popular Star printers, including models TSP 100IV SK and MCP31CI. Buy in Store / Ship to Store feature is now a capability toggle in the Associate App configuration API, and the legacy printing framework is deprecated and is replaced by the new framework supporting more and newer printers.

Improvements 💪

Sales floor replenishment requests via Runner

We've enhanced the Runner feature to support sales floor replenishment! Sales associates can now specify quantities and differentiate between try-on requests and replenishment requests. This upgrade helps retailers increase product availability on the floor, ensuring subsequent shoppers find the products they love, ultimately boosting the sales conversion rate.

Available after upgrade, no setup required.

Expanded support for Star printers

We are happy to announce expanded support for more Star printer models, including the TSP 100IV SK, MCP31CI, MCP31CBI, and BSC10II. Alongside this, we've updated our internal library to ensure seamless integration with these models, while also providing additional bug fixes and enhancements. Check out our complete list of supported printers in Supported printers.

Available after upgrade, no setup required.

Application configuration updates 💡

New Discretionary Discount screens

To enhance self-service and ease of use, we are ensuring all retailers who are currently using discretionary discounts will effortlessly receive the new screens and capabilities.

The Add Discount screen will now be divided into two new screens:

• Discount screen: for applying discounts on orders and items.

• Price Override screen: for setting a new (lower) sales price on an item.

Additionally, you can now set up your own predefined reason codes and labels by following the steps in our documentation to enable associates to select predefined reasons for discounts or price overrides, streamlining the process and reducing the need for manual entries.

Enabling Buy in Store / Ship to Store

With the Buy in Store / Ship to Store omnichannel flow now validated as part of the last release, we have shifted the feature to a capability toggle rather than a release toggle in the Associate App configuration API. If you were an early adopter, no action is needed, the release toggle will continue to enable the feature for you.

We will deprecate the release toggle in favor of the capability toggle in a future release. Retailers currently using the release toggle, or those who haven't adopted this omnichannel flow should use the capability toggle with this release.

For guidance on setting the capabilities toggle to enable this feature, see the documentation of the Update Associate App configuration endpoint.

End of Life

Legacy Printing Framework

The legacy printing framework is now deprecated, and the new printer framework which supports a greater range of printers is now enabled for all retailers. See the list of supported printers in Supported printers and the migration guide in Migrating printers from the legacy framework.

Bug fixes 🐞

App customizations

• Customer profile customizations now consistently reflect applied changes

Fulfillment

• Document printing now resumes after re-opening the app

Customer

• Membership price books are now functional and applied when new customer screens are enabled

Release v1.51.0

Release date: July 1, 2024

In this release, we've added granular payment methods for external payments for better reconciliation visibility, and timely sales dashboards for near real-time sales data. Enhancements include improved messaging for carton-level receiving to reduce support tickets, continuous scanning of successive cartons for streamlined receiving, and improved error handling for remote carts to prevent mistakes and increase efficiency.

Improvements 💪

Granular payment methods for external payments

Retailers using the external payments option can now define specific, granular payment methods and expose those within the app. This added flexibility and granularity provides retailers with better reconciliation visibility and tracking within NewStore and their ERP platforms.

To take advantage of this new capability, see Configuring payment options.

Retailers currently using external payments, and those who do not need additional payment method granularity, do not have to make changes to their existing configurations.

Timely sales dashboards

Store reporting allows associates and store teams to see refreshed sales report data within a few minutes of an order being placed. These dashboards help them track sales metrics throughout the day. This is the first of a series of planned updates to improve in-store sales reporting. This improvement does not change the timeliness of Omnichannel Insights in Omnichannel Manager.

Available in v1.51.0 as well as previous app versions, no setup required

Improved messaging for carton-level receiving for missing products

We have improved error messaging so associates can see when ASNs have failed. For example, when a product is missing from the catalog because of a technical issue, the app prompts the associate to retry.

Available after upgrade, no setup required

Continuous scanning of successive cartons

If the associate receives a message after scanning, they can promptly continue scanning other cartons, minimizing friction and speeding up the receiving process.

Available after upgrade, no setup required

Improved error handling for remote carts

This update ensures associates are alerted with an error message if a remote cart cannot be created, preventing potential mistakes by avoiding the unintentional filling of in-store carts with items meant for remote carts.

Available after upgrade, no setup required

Bug fixes 🐞

Scanning

• Associates can now scan inventory using iPad in landscape mode

• Keyboard no longer blocks scanning modal dialog

Release v1.50.2

Release date: June 13, 2024

The previous patch, v1.50.1, fixed a bug preventing offline catalog usage. However, it introduced a rare issue causing the scanning spinner to stay visible when the offline catalog database is corrupted.

As we are unsure how many offline catalog databases may be affected, we therefore feel it is safer to release another patch v1.50.2 to address this issue.

If you are currently using versions v1.50.0 or v1.50.1, please upgrade to v1.50.2 immediately to avoid potential disruptions. Earlier versions are unaffected.

Our team will monitor the app closely over the weekend. If you encounter any issues, rest assured that full support is available.

Bug fixes 🐞

Scanner

• Corrupt offline catalog data no longer causes an infinite loading spinner during scanning

Release v1.50.1

Release date: June 13, 2024

Associate App v1.50.1 addresses a bug that is blocking the use of the offline catalog, preventing associates from checking downloaded product data. Offline mode is still functional, and scanning in both online and offline modes continues to work with the live catalog.

This is not a critical patch, relating only to the use of offline catalog, and need only be applied at the retailers' discretion. No functional changes are included.

Bug fixes 🐞

Offline catalog

• Restoring product lookup for online and offline carts

Release v1.50.0

Release date: June 10, 2024

Our latest release is focused on empowering associates and enhancing the customer experience. From enabling ship-to-store options in endless aisle to streamlining international sales with commercial invoices, we're making omnichannel transactions smoother than ever. We've also added smart enhancements like pre-set discount reasons to speed up checkout, while personalizing customer interactions with tailored name entry fields. These updates, along with key bug fixes, reflect our commitment to making every store interaction faster and easier.

New Features 🎉

Buy in Store and Ship to Store

Associates can now select nearby store locations as delivery options directly within the endless aisle checkout flow. Stores are sorted by proximity, making shipping to the current store a breeze. By removing delivery costs when store pickup is convenient, this new fulfillment option can drive incremental omnichannel sales. Customers receive the same timely notifications as with standard endless aisle orders, keeping them updated on when their item ships and arrives at their chosen store for pickup.

Additionally, we've enhanced usability by displaying the delivery address in the cart view for all endless aisle and mixed cart orders, providing clearer order information at a glance.

Retailers can enable this feature by setting the release toggle ship_to_store_enabled to true via the Associate App Configuration API.

Improvements 💪

Streamlined Discounts and Price Adjustments with Pre-Set Reasons

Retailers can now predefine a list of specific reasons for discretionary discounts and price overrides. Associates simply select from these standardized options, eliminating manual typing during checkout. This feature not only saves time but also ensures consistency in reason codes. This results in faster transactions, reduced keying errors, and robust data for more accurate discount tracking and trend analysis.

While this new capability works seamlessly with automatic promotions and coupons, it does not work alongside the existing discounting.

Retailers can start using this by following these 3 steps:

1. Enable reason codes

2. Enable price overrides

3. Define discount and price override reason codes

Commercial Invoices for International Store Fulfillment

To streamline international sales, we've introduced commercial invoices—a critical customs document—to our store fulfillment process. Associates can now easily download and print these invoices, which serve as detailed declarations for goods crossing borders. This addition ensures smooth customs clearance, facilitating seamless international transactions right from your stores.

To configure commercial invoices, see Configuring documents to be generated and printed for orders.

Tailored Customer Name Entry

Early Access

If you are interested in early access to this feature, ask your point of contact at NewStore or contact your Omnichannel Success Manager to enable this feature for you.

Retailers can now personalize how customer names are captured and displayed across our platform. Choose between a traditional first-name/last-name format or a modern single-field full-name entry. This flexible option, available in both the new customer screens of the Associate App and Omnichannel Manager, ensures a consistent, brand-aligned experience that respects diverse naming conventions and retailer preference.

By default, the new customer screens use the full name. If you would like early access to the feature that allows switching to using the first name and last name separately, contact your Omnichannel Success Manager.

Increased Ease of Switching Users on a Device

Associates use a number of different devices during the day, and they need to switch quickly between them and log in when helping a customer. To speed up this switching process, we have included a new button at the bottom of the PIN Login screen to make this easier and more intuitive.

Available after upgrade, no setup required.

Smart Printer Organization: Receipts vs. Documents

We've restructured our printer selection interface, clearly separating receipts from all other document types. This organization reflects how associates typically use printers: one dedicated to frequent receipt printing, others for varied documents like shipping labels and invoices. This intuitive layout enables associates to quickly identify and set preferred printers for each task.

Available after an upgrade, no setup required.

Bug fixes 🐞

• Blank spaces for an empty contact phone number on endless aisle orders are no longer accepted

• App no longer crashes when a barcode cannot be recognized

• Sharing a product link no longer removes the draft text of the clienteling message

Release v1.49.0

Release date: May 20, 2024

Here are the latest updates in the Associate App, designed to streamline your workflow and enhance your operational efficiency. This release introduces targeted improvements and fine-tunes existing features, ensuring a seamless experience for every user.

Improvements 💪

Optimized flow for non-sale cash transactions

Retailers using integrated cash drawers will see a new, optimized user flow when conducting non-sale cash transactions. Associates are now prompted for the transaction type before opening the cash drawer, making for a more audit-friendly transaction flow.

Available after upgrade, no setup required

Bug fixes 🐞

Printing

• Epson printer models and names are now recognized when adding a printer

• In countries with fiscal regulations, the print receipt function is triggered once only

Cash drawer

• The app will no longer time out during no sales, cash audits, and the daily close

Checkout process

• Improved consistency of Customer ID handling during cart assignment

Release v1.48.0

Release date: April 29, 2024

Several exciting improvements are included in Associate App v1.48.0:

• Reducing clicks for associates with a Quick Add to Cart button

• Default receipt printer setup to increase transaction speed and support for Epson POS Printers

• A guided method to handle a situation when shoppers change their minds mid-transaction

• Improved default sort behavior on the product page

• Improvements to error messages around login

New features 🎉

Quick Add to Cart button on the product listing page

To reduce the number of clicks needed for the associate to add a product to the cart when the item has no variants, we have introduced a Quick add to cart button on the product listing page, when this is applicable.

Note

Enable this feature via capabilities > add_products_from_listing in the Associate App Configuration API

Improvements 💪

Optimized receipt printing from default printers

Setting a default printer in the printer management settings significantly speeds up the transaction process for printing a receipt. This feature ensures that receipts are automatically printed from the pre-selected default printer, eliminating the need for associates to choose a printer manually for each transaction.

Epson POS printer support

Epson is one of the biggest POS manufacturers in the US and is used worldwide. We have extended our framework to include their POS printers, giving retailers more options.

Split payment error reduction enhancements

Store associates sometimes encounter situations where shoppers change their minds mid-transaction. If the payment has already been processed, going back within the Associate App does not reverse the payments, which can result in payments being made without orders. With this new release, associates will receive in-app guidance on how to continue and complete the transaction. They will also be guided on how to process returns and refunds to reverse payments.

Accurate active sort on product listing page

When accessing the sorting options on the product listing page, the interface suggested that a sorting method was already applied. This was purely a visual indication and did not reflect the actual sorting state. With the new update, the sorting screen will now correctly display the active sorting state when you open it, ensuring a more intuitive navigation experience.

Improved login error messages

Error messages related to user login have been improved. They now give clearer instructions about what the problem is and actionable steps to solve the issue.

Enhanced flow for assigning customers to a cart

We have streamlined the process of assigning existing customers to a cart, which optimizes workflow efficiency. Associates can now seamlessly search and assign existing customers to a cart without additional navigation steps.

When creating a new profile in the cart screen, navigate to the customer screen and tap New Customer > Enter details > Save > Assign to Cart to assign the customer to the cart. When a customer is assigned, the associate is automatically redirected to the cart and can continue the checkout process. This removes the need for extra navigation steps for the associate.

End of life notice

Deprecation of Adyen classic library terminal integration

In alignment with Ayden's end-of-life announcement for their Classic Library terminal integration (March 31, 2024), NewStore will no longer offer or support this integration method. All retailers must now use Adyen Terminal API when connecting payment terminals with the NewStore POS application.

Bug fixes 🐞

• Adjusting stock on an iPad no longer allows negative quantities to be entered.

• Fixed OMS configuration allowing associates to access order details when scanning or searching for order IDs.

• On the customer activity order details screen, product attributes like size, color, and images are now accurately displayed.

• The app now displays accurate timestamps for order placement.

• The app no longer freezes while scanning products on iPad.

Release v1.47.0

Release date: April 8, 2024

Several exciting features and enhancements are included in Associate App v1.47.0:

• Easily share images to enhance communication with customers in the US and Canada

• Reason codes for mispicks and mispacks

• Intuitive navigation for exiting a remote cart

As well as fixing bugs to reduce crashes, and minor optimizations to iPad landscape mode.

New features 🎉

Elevate your chats with image sharing

Now, associates in US and Canadian stores can send and receive images and GIFs from their photo galleries. This capability fosters more engaging and effective communication between associates and customers. Associates can now: By receiving images, associates gain real-time insights into customer preferences, enabling them to offer more tailored recommendations.

This feature promises to enrich conversations by offering personalized product images and outfit recommendations.

Important

To allow associates to send and receive images, ensure that you have whitelisted the domain newstore-conversation-images-*.s3.amazonaws.com. See Domain names.

Reason codes for mispicks & mispacks

Early Access

If you are interested in early access to this feature, ask your point of contact at NewStore or contact your Omnichannel Success Manager to enable this feature for you.

Associates can now indicate why an item could not be fulfilled using a list of reason codes as part of the fulfillment process. HQ staff can report on it in Omnichannel Manager to understand why mispicks & mispacks happen. This allows for continuous optimization of store fulfillment operations.

See Specifying reasons for mispicked or mispacked items.

This feature will initially be tested with a few retailers to gather feedback and refine it. If you are interested in being an early adopter, please contact your Omnichannel Success Manager.

Improvements 💪

Exiting remote carts is easier

Exiting a remote cart is now more intuitive. Simply select Exit, and rest assured your items will be securely saved until midnight unless checked out by the customer. This eliminates the previous confusion between Save and Save Cart.

WebView printing capability

Users can now print the content displayed within WebView extensions accessed from the Associate App. This new feature enhances the app's functionality, allowing for seamless printing of various web-based documents and forms.

Cash rounding for Belgium and Ireland

We have enabled cash rounding for Ireland and Belgium so that totals for cash payments will now be rounded to the nearest 0.05€ when this feature is enabled.

Learn more about cash rounding.

Upcoming features 🔜

Support for Epson receipt printers

Early Access

If you are interested in early access to this feature, ask your point of contact at NewStore or contact your Omnichannel Success Manager to enable this feature for you.

We are testing support for Epson receipt printers with one of our partners and expect this to be available in the next release. If you are considering using Epson printers, or are interested in early access to this feature, please contact your Omnichannel Success Manager.

Bug fixes 🐞

Checkout

• Return fees are no longer charged twice if line-level appeasements are configured.

iPad Landscape

• Fulfillment selection modal is now displayed properly when the iPad starts in portrait mode and is then switched to landscape.

Stability

• The app no longer crashes when locking the phone during an item return.

• The app no longer crashes when an image preview is selected and the user logs out.

Release v1.46.0

Release date: March 19, 2024

Associate App version 1.46.0 marks a leap forward in enhancing the user experience and operational efficiency. We're introducing the highly anticipated iPad landscape mode, offering unparalleled flexibility in device utilization for sales support and as stationary tills in retail settings. This version also brings features and improvements geared towards streamlining operations and enhancing communication.

New features 🎉

iPad landscape support

The iPad has become an important part of our product offering, with more than 30% of users currently running the Associate App on iPad. It is commonly used as a fixed station or to enhance customer interaction with rich product displays. With growing adoption, we decided to improve the iPad user experience, beginning with the introduction of iPad landscape. This allows the associate to use the iPad in both orientations, taking advantage of the additional screen real estate.

Select and fulfill specific orders

Associates can now pinpoint and fulfill specific orders, using the order ID, prioritizing customer-escalated or VIP orders needing swift attention, enhancing store fulfillment efficiency and flexibility.

Improvements 💪

Two-way communication between runner and associate

Runners and associates can now exchange updates on product availability or response times, facilitating efficient communication. Previously, associates could leave instructions for runners but now the conversation can go both ways.

With just a tap on the notes field, the runner or associate can type a message and hit send and the app will notify the other. All notes are neatly organized on the notes page, separated for clarity.

Dictation can be used instead of typing, so the users can save time.

Additionally, we've introduced a 'new note added' notification feature that is turned on by default. Once activated in settings, runners and sales associates will be promptly notified of the new note, to ensure swift and effective communication.

New cash operation flows

The updated cash sale, refund, and non-sale transaction flows are now available to all users. After validating with early adopters, we are confident this improves the reliability and overall experience while processing and managing cash and interacting with integrated cash drawers. This is now enabled automatically but can be disabled via configurations if you choose to do so.

This new flow is enabled by default for all retailers who have not explicitly set the cash management release toggle to false.

Tap to pay on iPhone - faster transactions

Leveraging the latest Adyen SDK, this new version provides performance improvements on backend communications, resulting in faster overall payment processing speeds. This also enables further support for more geographies once those become available.

Enhanced checkout error messages

We now provide associates with more descriptive and helpful error messages when encountering problems during the checkout process. Users now receive better guidance when encountering issues such as coupon redemption, applying promotions, fiscalization, and processing returns. With increased clarity, associates are now guided on what actions to take to address the issue.

App customizations - configurable identity provider name

Building on our support for calling multiple tokens for external integrations, partners and integrators can configure the identity provider name for WebViews for extra flexibility and security. See Retrieving external authentication information for details.

Bug fixes 🐞

Login

• The login process is now enhanced for speed and ease.

Navigation

• The application no longer crashes when re-logging into a modal dialog after a screen lock.

• The side menu no longer appears after several consecutive logins.

Order management

• The Order details and Return screens now show Final Sale badge.

Cash management

• You can now set up a store with integrated cash drawers without having to add a non-integrated drawer beforehand.

Upcoming features 🔜

Clienteling - Send images

Early Access

If you are interested in early access to this feature, ask your point of contact at NewStore or contact your Omnichannel Success Manager to enable this feature for you.

Elevate your chats with image sharing! Associates will be able to send images directly from their photo gallery, creating more engaging and effective communication between associates and customers. This feature promises to enrich conversations by offering personalized product images and outfit recommendations. Plus, we're offering early adoption through TestFlight for those eager to pilot this feature.

Release v1.45.1

Release date: March 5, 2024

Associate App v1.45.1 is a patch release that solves issues with:

• Scanning the same product consecutively in cycle counts

• Displaying tax rates

Additionally, this patch release also includes minor changes to track PIN login events better to get more insights to address any issues in this area.

Bug fixes

• Scanning a barcode multiple times during cycle counts now increases the count of the item correctly

• Tax rates now display the correct percentage value for the post decimal positions

Release v1.45.0

Release date: February 26, 2024

Associate App version 1.45.0 introduces exciting improvements for an enhanced user experience. This release allows further customization of the app, opening up opportunities for retailers to extend the app to meet their unique needs. Additionally, it offers the option to hide product images, a detailed breakdown of taxes and an accelerated product scanning process with barcode scanners during checkout, ensuring a seamless and efficient transaction. Last but not least, this update includes several bug fixes to maintain the app’s optimal quality.

Improvements

App Customization Enhancements

Date picker widget

Associate App customization widgets can now include a Date Picker component. This enhancement allows retailers to expand the customer profile, enabling associates to capture significant dates like birthdays, anniversaries, or other important events in various formats. The feature accommodates both full and partial date inputs, making it possible to collect just the month and day (for birthdays) or the year and month (for subscription start dates), among others. These settings can be adjusted in the Omnichannel Manager by navigating to Settings > Associate App > Customizations to start exploring it!

For more information, see Creating a widget customization.

Default attributes for customizations

In order to make Widgets and Webviews more powerful, every slot will now receive additional properties to make the current store, associate and cart available when creating customizations. The associate ID, store ID and the cart ID if available can be utilized to provide greater context to the app extension. See Using data in a webview component.

Multiple tokens for external integrations

Customizations for Associate App are now supporting more than one PostLoginCallbackUrl, which is needed for authentication against third-party services. Partners and integrators are now able to build multiple integrations using WebViews. See Retrieving external authentication information.

Additional Enhancements

Inventory management user permissions

3 new user permissions have been introduced to give retailers more control over the inventory management functions available to store associates:

• View Inventory Management

• Perform Counts

• Adjust Inventory

These permissions have been added to all existing roles with Associate App access so that current users can continue to perform these actions. The roles can be easily updated as desired in Omnichannel Manager and will take effect upon the next user login with email and password.

Important

Review the roles available in your business for Associate App to ensure that all users have appropriate access, before you upgrade to v1.45.0.

Faster Scanning with Barcode Scanners

Scanning products using a barcode scanner from the cart view (Quick Scan) is now faster and less error prone. Previously, there was an intentional delay in Quick Scan to prevent the same item from being scanned more than once. Based upon user feedback, there is no longer a delay when scanning products using the barcode scanner, improving the overall experience.

Tax Breakdown Generally Available

Tax breakdown is now available to all users and is no longer controlled by the tax exemption feature toggle, enabling associates to assist shoppers more effectively when there are inquiries about the taxes being charged.

Show/Hide images on the PLP

Based on feedback we’ve learned there’s two paths to approaching a Product Listing Page. In some cases, an overview with plenty of importation and images is needed. At other times, or with a different products scope, getting as much products as possible displayed on the PLP is preferred. With that, the Show images toggle was born!

Important

The Show images button can be enabled by an associate at any time in the app. The default behavior is to display images for products.

Offline prices enabled by default

Offline prices are now enabled by default as part of the offline catalog backup configuration. This ensures that retailers do not need to worry about different configurations and have it enabled as soon as offline catalog data is configured.

End of Life Notice

Legacy Sales Dashboards

All legacy sales dashboards have been removed from the Associate App in line with our overall deprecation of legacy reporting outlined in our Deprecation notice. The new sales dashboard can be enabled as outlined in this guide.

Bug fixes

Login

• Users are now automatically required to enter their credentials in case refreshing the user session fails during user selection.

• Information fetched during login is now cached to improve the overall login behavior.

Drawer Navigation

• Sidebar is no longer cut off when navigating through the application.

• The arrow icon for showing additional store information on the drawer menu is now properly aligned.

Inventory

• ASN list is no longer restricted to display only 100 records.

• Once tapped, the Complete button on Cycle Counts will be disabled until the cycle count request is completed.

• Cycle count will not transition to the scanner view but remain on the list with the buttons Scan Item and Review Discrepancies.

Clienteling

• Notification bubbles for new messages no longer disappear on the new Clienteling chat window.

Release v1.44.0

Release date: February 5, 2024

Associate App v1.44.0 focuses on boosting efficiency, transparency, and ease-of-use for store associates:

• The cart now displays discounted amounts in conjunction with original prices.

• Reliable and improved performance for gift cards cashouts.

• Runner shows a new attribute that makes finding products easier and faster for stockroom associates.

In addition, there are some key bug fixes to improve quality in multiple areas, resulting in a more reliable experience.

Improvements

Enhanced cart pricing transparency

The Cart view has been enhanced to display original prices with strikethrough alongside the discounted amount from promotions and coupons, enabling associates to clearly highlight savings and the final pricing to customers during checkout.

This applies to all discounts: automatic promotions, coupons, and discretionary discounts, and is available to all users without any action required.

Stockroom attribute on Runner

Runner product cards now show an attribute that helps the stockroom associates find products quickly and effortlessly. The Sales Associate can see it before submitting the task and this eliminates the manual input in the notes field, making the process more efficient.

The attribute name is Stockroom Prefix and the data introduced to the catalog with this attribute will be visible on the Runner product card.

Reliable and faster Gift Card Cashout

In continuation of the integrated cash drawer performance and reliability improvements introduced in v1.43.0, we are pleased to release the final phase of our Cash Management improvements in the area of Gift Card Cashouts. When performing gift card cashouts, associates will see speed and reliability gains in their interactions with the integrated cash drawer.

How to enable this feature: The new_cash_management release toggle can be enabled via the Associate App Configuration API.

Bug fixes

• Login:

  • Tapping a previous user and logging in as a different user no longer prevents login. The app now logs you in with the credentials used.

  • User permissions are now refreshed when logging with user credentials. Login PIN will continue to use the permissions stored in the cache for performance purposes.

• Scanning: Scanning no longer appears stuck when navigating through different screens.

• Catalog: Images on the catalog list view are now properly scaled

• Customers: Adding a customer to the cart from the customer profile view will no longer slow down the app

• Cart:

  • Cart view is now displayed properly when there are more than 40 items in the cart

  • Applying an invalid coupon code will no longer create a performance impact

• Offline Mode: Item price for tax-inclusive items is now displayed correctly when creating offline carts

• Orders: Order search performance optimization for retailers using external OMS

Release v1.43.0

Release date: January 15, 2024

Associate App v1.43.0 introduces several exciting enhancements. We focused on boosting efficiency, transparency, and ease-of-use for store associates across offline mode, fulfillment, checkout, and cash management functions. Key highlights include:

• Automatic price population for offline mode

• A smoother fulfillment flow with clearer feedback for users

• Breakdown of taxes at checkout

• Simplified refund options when using external OMS

• Faster & more reliable communication with integrated cash drawers

• Bug fixes to improve quality in multiple areas including checkout, inventory and store fulfillment.

Improvements

Offline Mode pricing

We are excited to announce a significant step forward in enhancing the Offline Mode workflow: the long-awaited improvement of offline prices is now available!

This streamlined workflow ensures that the tedious task of manual price input and the need for prior product viewing is replaced with automatic price populating, enhancing efficiency and accuracy. Store associates no longer need to manually enter prices when scanning barcodes or entering the UPC. This enhancement will provide a more user-friendly and time-saving experience when transacting in Offline Mode. They will continue to see the product name and the flexibility to modify prices as required, ensuring that the final pricing remains accurate.

Prerequisites

• Sandbox and Staging environments: Automatically available for all tenants.

• Production environment:

  • Enable this feature via the Config App API. Set config capabilities > offline_mode_prices_backup to true. This feature configuration toggle will be set to true by default in a future release.

  Important

  For the app to download the offline price data, retailers must whitelist data.catalog.c.p.newstore.net on the firewall.

For more information, read the guide or reach out to your point of contact at NewStore.

Tax breakdown

Countries, states, counties and cities can have different taxes and it can be a challenge for the sales associate to explain when shoppers inquire by during checkout, since the cart only shows the total tax amount.

Sales associates are now equipped with the tax breakdown, enabling them to assist shoppers more effectively when inquired about the taxes being charged. As the associate taps on the Taxes summary line on the cart, the tax breakdown will be visible. It is now possible to see the state, city and special taxes with the percentages and amounts, along with the net and gross amounts of the order. Below the order tax breakdown, associates can see the tax breakdown per item.

Prerequisites

Enable this feature via the new_tax_exemption release toggle. For more information, see Enabling tax exemption in the app.

Tab navigation for store fulfillment

In our latest update, we've improved the way associates multi-task and navigate within Store Fulfillment. Switching between tasks like finding orders and fulfillment is seamless and efficient, eliminating the hassle of repetitive backtracking. With the introduction of intuitive tab navigation, similar to the experience in the Selling section of the Associate App, associates can move through tasks with ease and familiarity. This update simplifies their workflow and lays the groundwork for exciting future enhancements like contextual insights and gamification.

Brighten up the fulfillment flow 2.0

We've upgraded our store fulfillment process to enhance efficiency and user experience. Product caching in Search Order, Picking, and Packing screens streamlines operations. For situations where pending information, like customer details, previously lacked clear feedback, we've implemented improvements to provide a smoother and more informative loading experience.

We've also simplified the mispicking process with intuitively arranged Confirm and Cancel buttons. The Handover Details button has been repositioned in the Carrier Pickup section for better accessibility. For single-item orders, the Print button consistently stays at the bottom of the screen for easier access. Similarly, the Confirm Handover button is now more conveniently accessible.

Improved transparency on transfer document generation errors

Occasionally, the generation of transfer documents may encounter errors because of missing configuration, the carrier site not being responsive, or other reasons. Associates will now see the reason the transfer documents cannot be generated so they are able to resolve. In future releases, the error messages will be enhanced to improve the user experience even further.

Specific refund options for external order management

NewStore has a number of retailers using an external OMS to handle their orders and fulfillment requests. For most of them, the external OMS manages and processes refund requests with the payment provider.

With this release, retailers can now display refund options in the app that are specific to external OMS configurations. This new capability simplifies the refund process for associates by removing refund options that do not apply to specific transactions.

We have also enhanced the blind return functionality for external OMS orders to offer retailers more flexibility when issuing refunds. Associates can now refund to credit cards as well as issue new gift cards when performing a blind return.

Improved integrated cash drawer performance and reliability

This release includes performance and reliability enhancements in Cash Management as well as some new transactional flows for non-sale transactions. This includes new scanning capabilities and flows that enhance communication with integrated cash drawers, reducing user interactions within the app. This in turn provides faster and more reliable scanning of the integrated cash drawer and improved navigation.

In the new non-sale cash management flow:

• The scanner screen overlays on the existing screen, improving user experience.

• The new scanner framework now is used for both sales and non-sales transactions, making communication with the drawer super fast!

• "Pairing" is now replaced with just a single act of scanning the drawer, which immediately opens the drawer.

• Non-sale transactions are now included in a dropdown overlay on the existing screen, allowing associates to quickly select non-sale transactions and reason codes.

Enable this feature via the Config App API. Set new_cash_management to true.

Bug fixes

• Erase local data bug fixed: No longer causes users to get stuck on the confirmation screen.

• Multi-store: Logging in now correctly assigns users to their designated store.

• Last Checkout: The last checkout button now correctly sources order data from external OMS.

• Order Summary: The Done button is now consistently visible.

• Scanner: Scanner will no longer freeze after logging back into the app.

• Catalog: Browsing the product listing no longer results in a white screen if production information cannot be fetched.

• Inventory Updates:

  • Adjustments now result in a single transaction, preventing duplicates.

  • Submitting Receiving transactions will no longer create multiple transactions.

  • Scanning products is now quicker with improved confirmation speed.

• Fulfillment Fixes:

  • The... menu on the packing screen is now always accessible for the last item in the packing list.

  • Products with special characters in serial numbers are now scannable.

  • App is no longer crashing when Service Level information for an order does not exist.

Important

For release notes of older versions of the app, see Archive - Associate App release notes.