---
title: "Why don't I have access to Support?"
slug: "why-dont-i-have-access-to-support"
updated: 2024-11-20T19:54:37Z
published: 2024-11-20T19:54:37Z
canonical: "docs.newstore.com/why-dont-i-have-access-to-support"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.newstore.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why don't I have access to Support?

## Requesting New Access

- To enable new users for the Support Portal, please submit a support request through the [Portal](https://customer.support.newstore.com/servicedesk/customer/user/login?destination=portals).
  - Include the Company Account email address of the team member(s) needing access.
  - Select the corresponding Product Area request for your Retail Space
- For larger teams, we recommend creating a group or distribution email.
  - This will enhance your ability to manage access seamlessly.
  - Access management will soon be integrated directly within Jira Service Management for your convenience.

## I forgot my password. What do I do?!

If you’ve been away on vacation and can’t find your password for the portal, don’t worry. Just follow the steps below to reset it:

1. Access the portal from an browser.
2. Click Forgot password? ![](https://cdn.document360.io/c2d22fcd-a44b-4e1e-bf3a-84f0ffba0dbe/Images/Documentation/Screenshot 2024-09-25 at 11.13.54.png)
3. Follow the prompts provided in the stated email.
4. Access the portal!

If you do not recieve the reset email or experience any access issues, please have a colleague contact our support team for further assistance.