---
title: "Troubleshooting: Accessing error logs via OpenSearch"
slug: "troubleshooting-accessing-error-logs-via-opensearch"
updated: 2026-03-06T15:42:20Z
published: 2026-03-06T15:42:20Z
canonical: "docs.newstore.com/troubleshooting-accessing-error-logs-via-opensearch"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.newstore.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting: Accessing error logs via OpenSearch

When setting up integrations or configuring features in the NewStore platform, exceptions may occur that differ from the expected setup behavior.

When the generated errors are not explicit via error codes or API response payloads, NewStore Integration Partners can access existing logs via the NewStore OpenSearch instance.

> [!NOTE]
> Important
> 
> Access to this tool is controlled via Okta. If you do not have SSO credentials, create a ticket at [help.newstore.com](http://help.newstore.com)

Watch this video to understand the basic features of OpenSearch and how to use it at NewStore.

[ExternalOpenSearch1](https://cdn.document360.io/c2d22fcd-a44b-4e1e-bf3a-84f0ffba0dbe/Images/Documentation/ExternalOpenSearch1.mp4)