---
title: "Salesforce Commerce Cloud (SFCC) data import FAQs"
slug: "salesforce-commerce-cloud-sfcc-data-import-faqs"
tags: ["product import", "integration", "catalog", "platform", "SFCC", "inventory", "api", "data import"]
updated: 2025-10-28T15:05:58Z
published: 2025-10-28T15:05:58Z
canonical: "docs.newstore.com/salesforce-commerce-cloud-sfcc-data-import-faqs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.newstore.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Salesforce Commerce Cloud (SFCC) data import FAQs

We recommend reading these FAQs before importing SFCC data into the NewStore platform. For more information on the import process, read the [integration guide](/v1/docs/importing-data#integ-importdata) or the [tutorial](/v1/docs/tutorial-importing-products#tuto-import-product).

---

### FAQ

#### During local imports on SFCC, if a child job fails, do I have to run a full import again?

Yes. For more information about doing a full import, see [Importing data](/v1/docs/importing-data#integ-importdata).

#### How many times can SFCC data imports be attempted if a job fails during the first attempt?

NewStore allows a total of four attempts for SFCC data imports. We will attempt a retry of the data import 10 minutes after it fails. The retry is only attempted for each of the first three failed attempts. During this whole time, the status of the import job is displayed as `failed`.

#### What should I do if my import is in the `processing` state for a long time?

If your import is still in the `processing` state after 2 hours, start a new import job using the [Start import job method](https://docs.newstore.net/api/integration/catalog-sfcc/import-api_api#operation/start-import-job).

**Related topics**

- [General data import FAQs](/v1/docs/importing-data#general-data-import-faqs)
- [Importing data](/v1/docs/importing-data#integ-importdata)
- [Tutorial: Importing products](/v1/docs/tutorial-importing-products#tuto-import-product)
- [Running the import](/v1/docs/tutorial-importing-stock-information#running-the-import)
- [Import API](https://docs.newstore.net/api/integration/catalog-sfcc/import-api_api)