--- title: "Monitoring inventory" slug: "monitoring-inventory" updated: 2026-06-25T08:58:29Z published: 2026-06-25T08:58:29Z canonical: "docs.newstore.com/monitoring-inventory" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.newstore.com/llms.txt > Use this file to discover all available pages before exploring further. # Monitoring inventory > [!WARNING] > Permission required > > This action can be performed by users with the View inventory management permission.[Inventory management](/v1/docs/about-inventory-management) is performed via NewStore Associate App. See [Managing inventory in the store](/v1/docs/using-newstore-associate-app-to-manage-inventory#assoapp-inventory-management) . ## Monitoring stock on hand To enable inventory reports for your business, see [Enabling inventory reports in NewStore Omnichannel Manager](/v1/docs/enabling-features#enabling-inventory-reports-in-newstore-omnichannel-manager). > [!NOTE] > Important > > This report is only available when NewStore is `inventory master` for your business. Click `Store Operations` > `Inventory` > `Stock On Hand` and use the filters to display information about stock on hand in `stock location`s across stores in your business. These columns are available: - `Product Name`: Name of the product. - `Product ID`: ID of the product. - `SKU`: The `SKU` of the product. - `Size`: The size of the product. - `Color`: Color of the product. - `Price`: Price of the product. - `Store Name`: The name of the `store` that sells the product. - `Fulfillment Location`: The ID of the store in NewStore Omnichannel Cloud. - `Stock Location`: The `stock location` in the store that contains the product. If NewStore is `inventory master` for your business, you can use stock locations to manage inventory in your stores. For more information, see [Stock locations](/v1/docs/about-inventory-management#stock-locations). - `On Hand`: The `stock on hand` for the product in the store. When NewStore is `inventory master` for your business: When `Reservations` are enabled for your business: - The stock on hand is based on inventory operations and is updated in real-time. - You can export the `inventory audit trail` for products in the store by clicking on the stock on hand quantity. You can download and analyze the latest stock on hand values in the audit trail CSV file. For more information, see [Inventory management](/v1/docs/about-inventory-management#inventory). - You can see the `reserve` and `unreserve `stock movements on the `inventory audit trail` > [!NOTE] > Important > > The stock movements related to reserving and unreserving items will not appear on the `Inventory` > `Transactions` page. ### Exporting stock on hand data You can export stock on hand data from Omnichannel Manager to analyze and monitor for patterns or for general stock investigations. To export data: 1. Go to `Store Operations` > `Inventory` > `Stock On Hand`. 2. To enable the `Export` button, filter the data by any of the available columns. For example, you can export the stock on hand data for all products in a specific store in your business. 3. Click `Export`. The stock on hand data is exported in a CSV file. ## Monitoring inventory transactions > [!WARNING] > Technical Configuration > > The following section involves working with technical configurations and APIs. Contact your IT support team for more information. To enable this feature, see [Enabling inventory reports in NewStore Omnichannel Manager](/v1/docs/enabling-features#enabling-inventory-reports-in-newstore-omnichannel-manager). Click `Store Operations` > `Inventory` > `Transactions` to display information about `inventory transactions <inventory>` across stores in your business. The following columns are available: - `Type`: The type of [inventory](/v1/docs/about-inventory-management#inventory) transaction. > [!NOTE] > Important > > Count adjustments are not [inventory adjustments](/v1/docs/about-inventory-management#inventory-adjustments). An associate uses count adjustments to manage discrepancies found while counting inventory in the store. - `Adjustment Type`: The type of adjustment. Only applicable for adjusted inventory in the store. For example, `Damaged out`. - `Adjustment Reason`: The reason for the adjustment. Only applicable for adjusted inventory in the store. For example, `Damaged`. - `Started`: The date and time when the inventory transaction was started. - `Completed`: The date and time when the inventory transaction was completed. - `Store`: The location from where the associate performed the inventory transaction. - `From`: The location where the items in the inventory transaction originated from. - `To`: The location where the items in the inventory transaction were sent. - `From ID`: The ID of the location in NewStore Omnichannel Cloud, where the items in the inventory transaction originated from. - `From Stock Location`: The `stock location` where the items in the inventory transaction originated from. If NewStore is `inventory master` for your business, you can manage inventory in your business using stock locations. For more information, see [Stock locations](/v1/docs/about-inventory-management#stock-locations). - `To Stock Location`: The stock location where the items in the inventory transaction were sent. - `Associate`: The associate who performed the inventory transaction. - `Status`: The status of the inventory transaction. - `Reference`: In NewStore Omnichannel Cloud, this refers to: - The ASN for receiving or order number for Transfer Orders related to the inventory transaction. - The external ID related to the cycle count. - The external ID of an adjustment injected from a third party. To view details for an **inventory adjustment**, click a transaction to view relevant details in the left menu: - `Notes` are displayed only for Adjustment transactions, where the note was entered via Associate App or injected via a third-party application. - `Adjustment Type`: The type of adjustment. Only applicable for adjusted inventory in the store. For example, `Damaged out`. - `Adjustment Reason`: The reason for the adjustment. Only applicable for adjusted inventory in the store. For example, `Damaged`. - `Started`: The date and time when the inventory transaction was started. - `Completed`: The date and time when the inventory transaction was completed. - `Store`: The location from where the associate performed the inventory transaction. - `From`: The location where the items in the inventory transaction originated from. - `To`: The location where the items in the inventory transaction were sent. - `From ID`: The ID of the location in the NewStore platform, where the items in the inventory transaction originated from. - `From Stock Location`: The `stock location` where the items in the inventory transaction originated from. If NewStore is `inventory master` for your business, you can manage inventory in your business using stock locations. For more information, see [Stock locations](/v1/docs/about-inventory-management#stock-locations). - `To Stock Location`: The stock location where the items in the inventory transaction were sent. - `Associate`: The associate who performed the inventory transaction. - `Associate email`: Email address of the associate who performed the inventory transaction. - `Status`: The status of the inventory transaction. - `Product Total`: The associate who performed the inventory transaction. - `Item Total`: The associate who performed the inventory transaction. The adjustment details page also displays the following information in columns on the right: - `Product Image`: The image of the product. - `Product Name`: The product description. - `SKU`: The SKU ID of the product. - `EAN`: The barcode of the product. - `Size`: The size of the product. - `Color`: The main color of the product. - `Quantity`: The quantity of items of the product that were adjusted. ### Exporting inventory transaction data You can export inventory transaction data from NewStore Omnichannel Manager to analyze and monitor for patterns or for general inventory investigations. To export data: 1. Go to `Store Operations` > `Inventory` > `Transactions`. 2. To enable the `Export` button, filter the data by any of the available columns. For example, you can export the data for all `Adjustments` performed in your business, or for all inventory transactions performed by a specific associate. 3. Click `Export`. The inventory transaction data is exported in a CSV file. ## Monitoring ASNs > [!WARNING] > Technical configuration > > The following section involves working with technical configurations and APIs. Contact your IT support team for more information. 1. To enable this feature, see [Enabling inventory reports in NewStore Omnichannel Manager](/v1/docs/enabling-features#enabling-inventory-reports-in-newstore-omnichannel-manager). Click `Store Operations` > `Inventory` > `ASN` to display information about ASNs that have been used for `inventory operations <inventory>` across stores in your business. The following columns are available: - `Time`: The date and time of the inventory shipment that was sent from a fulfillment location, against the associated ASN. - `ASN Number`: The number of the ASN. - `Order ID`: The ID of the order(s) in NewStore Omnichannel Cloud associated with the ASN. - `From ID`: The ID of the location in NewStore Omnichannel Cloud, where the items in the inventory transactions associated with the ASN originated from. - `From`: The location where the items in the inventory transactions associated with the ASN originated from. - `To ID`: The ID of the location in NewStore Omnichannel Cloud, where the items in the inventory transactions associated with the ASN were sent to. - `To`: The location where the items in the inventory transactions associated with the ASN were sent to. - `Status`: The status of the ASN. - `Products`: The number of products included in the inventory transactions associated with the ASN. - `Items`: The number of items included in the inventory transactions associated with the ASN. ### Viewing ASN Details > [!WARNING] > Technical Configuration > > The following section involves working with technical configurations and APIs. Contact your IT support team for more information. To enable this feature, see [Enabling inventory reports in NewStore Omnichannel Manager](/v1/docs/enabling-features#enabling-inventory-reports-in-newstore-omnichannel-manager). To view the details of a specific `ASN` that has been used for [inventory operations](/v1/docs/about-inventory-management#inventory) in stores in your business: 1. Click `Store Operations` > `Inventory` > `ASN`. 2. Click the specific `ASN Number` that you want to view. The following columns are available, containing information about the product associated with an ASN: - `Product Name`: The name of the product. - `Product ID`: The ID of the product. - `SKU`: The `SKU` of the product. - `EAN`: The `EAN` of product. - `UPC`: The `UPC` of product. - `Size`: The size of the product. - `Color`: The main color of the product. - `Fit`: The fit of the product. - `Expected`: The quantity of the products expected at the destination fulfillment location, as part of the ASN. - `Received`: The actual quantity of the products received at the destination fulfillment location, as part of the ASN - `Variance`: The variance in the actual quantity of items received against the quantity that was expected at the location as part of the ASN. For example: - If the expected quantity for a product is `5`, and the actual quantity that is received at the location is `6`, this column displays `-1` as the variance. - If the expected quantity for a product is `5`, and the actual quantity that is received at the location is `2`, this column displays `3` as the variance. ### Exporting ASN data You can export ASN data from NewStore Omnichannel Manager to analyze and monitor for patterns or for investigations into ASN data in the stores. To export ASN data: 1. Go to `Store Operations` > `Inventory` > `ASN`. 2. To enable the `Export` button, filter the data by any of the available columns. For example, you can export the data for all `Open` ASNs in your business, or for all ASNs that have been sent to a specific store in your business. 3. Click `Export`. The ASN data is exported in a CSV file. ### Force closing an ASN > [!WARNING] > Permission required > > This action can be performed by users with the View inventory management permission. When inventory is received into your store, an ASN is closed automatically. You can also force close the ASN manually when inventory is received partially into your store from the warehouse, and you do not want to receive the remaining part of the inventory. > [!WARNING] > Technical configuration > > The following section involves working with technical configurations and APIs. Contact your IT support team for more information. To enable this feature, see [Enabling inventory reports in NewStore Omnichannel Manager](/v1/docs/enabling-features#enabling-inventory-reports-in-newstore-omnichannel-manager). To force close a specific `ASN`: 1. Click `Store Operations` > `Inventory` > `ASN`. 2. Click the specific `ASN Number` that you want to force close. 3. Click `Force close ASN`, and in the dialog box that appears, click `Confirm`. The status of the ASN changes to `Closed` and the user who closed the ASN is displayed on the ASN detail page in Omnichannel Manager. In Associate App, the ASN is moved to the `Completed ASNs` area. If you are using an ERP to manage your inventory, it is notified about the status of the ASN via their integration with NewStore. For more information, see the [Integration guides](/v1/docs/receiving-real-time-data) and [Event-Stream Webhooks](https://docs.newstore.net/api/webhooks/stream_webhook_sink_hook) documentation. ## Monitoring counts > [!WARNING] > Technical configuration > > The following section involves working with technical configurations and APIs. Contact your IT support team for more information. To enable this feature, see Enabling inventory reports in NewStore Omnichannel Manager. Click `Store Operations` > `Inventory` > `Counts` to display information about `cycle counts` and `full counts` that have been created, in progress, canceled, or completed across stores in your business. You can also use the date filter on the page to view the counts that are due within a certain date range, and [export the data](/v1/docs/managing-store-operations#count-data-export) for these counts. The following columns are available with information on counts: - `Name`: The name of the count assigned either by an ERP in your business (when injected from your ERP system) or created by NewStore. NewStore assigns an ID to the count during a `mispick`, if configured for your business. The user can assign a name during the creation of a cycle count or a full count. - `Due Date`: The date the count should be completed by. It will be highlighted with a shade of red if the date has passed. - `Type`: The type of the count. Currently, two values are possible: `Cycle Count` or `Full Count`. Full counts are usually done a few times every year. - `Store`: The ID of the store where the count took place. - `Stock Location`: The name of the stock location that contains the products which are being counted. - `Status`: The status of the count, which can be either `Pending`, `In Progress`, `Completed` or `Cancelled`. ### Creating a cycle count > [!WARNING] > Permission required > > This action can be performed by users with the Create cycle counts permission. You can create a cycle count for inventory in your business via Omnichannel Manager. To create a cycle count: 1. Go to `Store Operations` > `Inventory` > `Counts`. 2. Click `Create Count`. 3. In the `Create count` screen, enter the following details: - `Name`: Specify the name of the cycle count. - `Store`: To add a group of stores or a specific store, click `Select Stores`. The stores are grouped by country, which helps you select all stores in a specific country or you can also select specific stores by selecting the relevant. Cycle counts are then created for all the selected stores. - `Stock Location`: Select the stock location that contains the products that are being counted. - `Due Date`: Specify the date when the count should be completed by. - `Add Products`: Specify the product IDs for which the count must be performed. 4. Click `Create Count`. The cycle count entry is now displayed on the `Counts` page in Omnichannel Manager. > [!NOTE] > Important > > If a product is not available in the catalog or has an invalid ID, an error message is displayed and the count is not created. Try creating the count again after removing the invalid product ID from the list. ### Creating a full count This feature can be adopted by the retailers who manage their inventory with NewStore. > [!WARNING] > Prerequisites > > Handover all fulfilled orders before activating the count. > [!WARNING] > Permission required > > This action can be performed by users with the Create cycle counts permission. You can create a full count for inventory in your business via Omnichannel Manager, if the store's inventory is managed on NewStore platform. To create a full count: 1. Go to `Store Operations` > `Inventory` > `Counts`. 2. Click `Create Count`. 3. In the `Create count` screen, enter the following details: - `Name`: Specify the name of the count. - `Type`: Cycle Count or Full Count. - `Store`: To add a group of stores or a specific store, click `Select Stores`. The stores are grouped by country, which helps you select all stores in a specific country or you can also select specific stores by selecting the relevant. Full counts are then created for all the selected stores. - `Stock Location`: Select the stock location that contains the products that are being counted. - `Due Date`: Specify the date when the full count will take place. - Information on how the count zones will be created out of NewStore currently. You have to split your store into zones by using QR Codes. These zones will then be recorded into your results. To use this feature, generate QR codes with an online tool and set the value of the QR code as "Text". The text value will be the name of your zones, such as `Zone 1` or `Zone 2`. > [!NOTE] > Note > > Associates using the app cannot perform full counts without scanning a zone QR code first. 4. Click `Create Count`. The full count entry is now displayed on the `Counts` page in Omnichannel Manager. > [!NOTE] > Important > > - The full count entry will have no details until it is activated in the store by the store or count manager on the day of the count. When not activated, the page displays `Full Count Not Active` when the full count is active, products that are part of the count are displayed. > - A full count cannot be created if there is a full count that has already been activated. Complete or cancel the active full count, and only then you can create another full count for the store. ### Activating a full count > [!TIP] > Best practices > > - **Use more count zones** to improve distribution of workload, verifying variances, and recounting zones. > - **Hand over the fulfilled orders before activating the count**, as they will be included in the stock on hand snapshot. NewStore will mitigate this issue in the near future. > - **Activate the full count just before starting the count**, as this will record the baseline stock on hand. > - **Do not sell or move inventory during the count**, as you cannot view and adjust the impact on inventory for sale transactions made during full counts. > [!WARNING] > Permission required > > This action can be performed by users with the Activate full counts permission. You can activate a full count for inventory in your business via Omnichannel Manager. This will enable the count to be visible and actionable on Associate App in the store. > [!NOTE] > Important > > If not activated, associates in the store cannot see the count and cannot start counting. There is no control over the date and activation. The activation captures the snapshot of the stock on hand in the store. To activate a full count: 1. Go to `Store Operations` > `Inventory` > `Counts`. 2. Find the count you want to activate. 3. Click `Activate Count`. The products in the store will be listed with `ProductID`, `Zones` (which are empty by default), `Expected Quantity`, `Counted Quantity` (which are all set to `0` by default) and `Variance` (which is derived by subtracting the `Expected Quantity` from the `Counted Quantity`). Associates can now start counting, as the active count allows them to start scanning a zone. See [Performing full counts](/v1/docs/using-newstore-associate-app-to-manage-inventory#performing-full-counts) . ### Viewing details for a specific cycle count To view the details of a specific `cycle count` that has been used to count products in stores in your business: 1. Click `Store Operations` > `Inventory` > `Counts`. 2. Click the specific `Count Name` that you want to view. In the count details page, the following columns are available, containing information about the products counted and the results from the count: - `Product ID`: The ID of the product counted. - `Expected`: The stock on hand for the product at the time of the count. - `Counted`: The actual quantity of the product from the count. - `Variance`: The total difference of the expected quantity of the product, when measured against the counted quantity. For example: - If the expected quantity for a product is `5`, and the actual quantity that is received at the location is `6`, the `Variance` column displays `-1` as the variance. - If the expected quantity for a product is `5`, and the actual quantity that is received at the location is `2`, this column displays `3` as the variance. ### Viewing details for a specific full count To view the details of a specific full count that has been activated: 1. Click `Store Operations` > `Inventory` > `Counts`. 2. Click the specific `Count Name` that you want to view. In the count details page, the following columns are available, containing information about the products counted and the results from the count: - `Product ID`: The ID of the product counted. - `Zones` : The count zones that contain the certain ProductID. - `Expected`: The stock on hand for the product at the time of the count. - `Counted`: The actual quantity of the product counted across count zones. - `Variance`: The total difference of the expected quantity of the product, when measured against the counted quantity. For example: - If the expected quantity for a product is `5`, and the actual quantity that is received at the location is `6`, the `Variance` column displays `-1` as the variance. - If the expected quantity for a product is `5`, and the actual quantity that is received at the location is `2`, this column displays `3` as the variance. Clicking the Product ID link directs you to a detailed breakdown of the counted units across different zones. For example, if a store has recorded a total of 31 units for a product, the linked page will display the distribution, such as 10 units in Zone1, 12 units in Zone6, and 9 units in Zone138. You can also navigate to the catalog page for this product from the zone breakdown page with the link on the Product ID. ### Exporting counts You can export cycle or full counts to compare the expected quantity against the counted quantity. The full counts can be either conducted with NewStore Full Counts feature or imported using the Stock Import option. To export a count with all details: 1. Go to `Store Operations` > `Inventory` > `Counts`. 2. Select the relevant filters. 3. Click the `Export` dropdown and select `Export` . The exported file contains this information: - Reference (the external ID of the count) - Due Date - Type - Fulfillment node ID - Store name - Stock location - Status - Product ID - Expected (quantity of items) - Counted (quantity of items) - Variance (difference between the expected number of items and the actual items counted) ### Exporting full counts You can export a full count completed in the NewStore platform to compare the expected quantity against the counted quantity, which is the consolidated quantity across zones. You can also use this export to check how many units are counted in each zone. With the full export you can also view the products that have the highest discrepancies, so you can check and recount them, whereas the Zone Totals export can help you compare the units if you pre-counted the store by units before starting the full count. To export a count with all details: 1. Go to `Store Operations` > `Inventory` > `Counts`. 2. Find the count you want to export. 3. Click on the count and navigate to the `Count Details`page. 4. Click the `Export` dropdown. 5. Select `Export` . The export will be in a CSV file format, and shows the following details: - Product ID - EAN or UPC - Product Name, Size, Color, and Price - Counted Quantity - On-hand Quantity - Quantity Variance - Monetary Variance - Count Zone > [!NOTE] > Important > > The export on the Count Details page displays the sum of the quantities in the count zones of the NewStore Full Count. **If used for the full counts imported via Stock Import, the Counted Quantity will be displayed as 0.** In this case the export functionality on the Counts page can be used. The store or count manager can use the spreadsheet to sort and filter to analyze the quality of the count. They can also ask for recounts of specific zones and review the impact by performing another export. To export the zone totals of a count with all details: 1. Go to `Store Operations` > `Inventory` > `Counts`. 2. Find the count you want to export. 3. Click the `Export` dropdown. 4. Select `Zone Totals` . The export will be in a CSV file format, and shows the following details: - Count zone - Counted quantity ### Completing a full count > [!WARNING] > Permission required > > This action can be performed by users with the Complete cycle counts permission. You can complete a full count once the discrepancy checks and recounts are completed and there is no other action to be taken regarding the full count. This action promotes the status of the count to Completed, stock on hand quantities are updated, and external events are emitted by the NewStore platform to update any downstream third-parties. To complete a count: 1. Go to `Store Operations` > `Inventory` > `Counts`. 2. Find the count you want to complete. 3. Click `Complete Count`. > [!NOTE] > Important > > This action cannot be reversed. Stock on hand updates and emitted external events cannot be reversed either. A count cannot be cancelled once it has already been completed. ### Canceling a count > [!WARNING] > Permission required > > This action can be performed by users with the `Cancel cycle counts` permission. You can cancel a count if the count is either in `Pending` or `In Progress` status. To cancel a count: 1. Go to `Store Operations` > `Inventory` > `Counts`. 2. For the count that you want to cancel, click `Cancel` and in the dialog box that appears, click `Yes, proceed`. > [!TIP] > Note > > A count, when cancelled, cannot be reactivated. Proceed with caution. ### Exporting count data You can export count data from NewStore Omnichannel Manager to analyze and monitor for patterns or for investigations into counted products and variances in the stores. To export count data: 1. Go to `Store Operations` > `Inventory` > `Counts`. 2. Click `Export`. The count data is exported into a CSV file. ## Monitoring transfer orders > [!WARNING] > Technical configuration > > The following section involves working with technical configurations and APIs. Contact your IT support team for more information. To enable this feature, see [Enabling inventory reports in NewStore Omnichannel Manager](/v1/docs/enabling-features#enabling-inventory-reports-in-newstore-omnichannel-manager). Click `Store Operations` > `Inventory` > `Transfer Orders` to display information about store-initiated transfers that have been created, in-progress, or completed across stores in your business. You can also use the `External Reference` filter on the page to sort transfer orders based on the external IDs. The following columns are available, containing information about the product associated with the transfer order: - `External Reference`: A unique ID of the transfer order. - `Order Date`: The date and time when the transfer is initiated at the store. - `From`: The location where the items in the inventory transactions associated with the transfer order originated from. - `To`: The location where the items in the inventory transactions associated with the transfer order were sent to. - `Status`: The status of the transfer order. ### Viewing transfer order details > [!NOTE] > Important > > You must have at least one transfer order created or requested to be able to view the `Transfer Orders` page in NewStore Omnichannel Manager. To view the details of a specific `Transfer Order` that has been used for [inventory operations](/v1/docs/about-inventory-management#inventory-transfers) in stores in your business: 1. Click `Store Operations` > `Inventory` > `Transfer Orders`. 2. Click the specific `External Reference` to view details of the transferred product. The following columns are available, containing information about the product associated with the transfer: - `Product Name`: The name of the product. - `Product ID`: The ID of the product. - `SKU`: The `SKU` of the product. - `Size`: The size of the product. - `Color`: The main color of the product. - `Ordered Quantity`: The quantity of the products ordered from the stock location, as a part of the transfer order. - `Transferred Quantity`: The quantity of the products transferred to the destination fulfillment location, as a part of the transfer order. - `Variance`: The variance in the actual quantity of items received against the quantity that was transferred at the destination fulfillment location, as a part of the transfer order. For example: - If the ordered quantity for a product is `6`, and the actual quantity that is transferred at the location is `5`, this column displays `-1` as the variance. - If the expected quantity for a product is `5`, and the actual quantity that is received at the location is `2`, this column displays `3` as the variance. ### Closing a transfer order To close a specific `Transfer Order`: 1. Click `Store Operations` > `Inventory` > `Transfer Order`. 2. Click the specific `External Reference` for the transfer order that you want to close. 3. Click `Close Transfer Order`, and in the dialog box that appears, click `Confirm`. The status of the transfer order changes to `Closed` in NewStore Omnichannel Manager. The ERP is notified about the transfer order changes through the `inventory_transaction.transfer_order_closed` event. For more information, see the [Event-Stream Webhooks](https://docs.newstore.net/api/webhooks/stream_webhook_sink_hook) documentation.