---
title: "Engage your customers"
slug: "engage-your-customers"
tags: ["newstore platform", "clienteling", "remote selling", "remote cart", "loyalty rewards", "integration", "configuration", "Associate App", "Associate App configuration", "store", "selling ", "selling experience"]
updated: 2024-12-02T19:24:31Z
published: 2024-12-02T19:24:31Z
canonical: "docs.newstore.com/engage-your-customers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.newstore.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Engage your customers

NewStore empowers retailers to build stronger relationships with their customers by utilizing NewStore's clienteling, loyalty, and external app integration capabilities. This feature enables store associates to deliver personalized interactions, drive customer loyalty, and engage customers through a seamless omnichannel experience.

Engaging customers can be in the form of:

- Providing store associates with tools to interact with customers on a more personal level using Clienteling features in Associate App.
- Integrates with Loyalty and Rewards programs to reward customers for their loyalty.
- Offers flexibility through integration with external apps, enabling additional engagement and communication channels

## How is engaging your customers important for your business or stores?

- Enhances customer retention by providing personalized, relationship-driven interactions.
- Increases customer lifetime value through loyalty programs that incentivize repeat business.
- Strengthens customer engagement by allowing seamless integration with external tools and applications.

## How do you engage customers via NewStore?

- **Customer Profiles**

The Associate App allows in-store associates to quickly store and fetch data about their customers:
  - Create personalized customer profiles
  - Track order history and recommended products
- **Clienteling**

The Associate App offers a suite of built-in Clienteling functionality that empowers your associates to engage customers in meaningful, relationship building, conversations.
  - Send customers direct texts, product links, and images, all from the Associate App.
  - One number shared across the store allows associates to easily keep track of their active conversations or step in to help peers to ensure coverage.
  - Associates can easily view customer profile data to guide more meaningful interactions.
- **Loyalty program integration** Retailers can integrate loyalty and rewards programs, enabling customers to earn points for purchases. The system tracks customer transactions and automatically applies rewards and benefits, encouraging repeat purchases and boosting your business.
- **Integrating external apps** This feature supports integration with third-party apps, such as email marketing or personalized customer data, to further engage customers outside of the store environment.

Retailers can use external tools to create seamless communication channels with these apps to continuously pull data from these sources.

## Use cases and examples for leveraging data reports at NewStore

1. **Personalized customer engagement**

Store associates can use Associate App to send tailored recommendations based on customer purchase history, preferences, and previous interactions.
2. **Rewarding customer loyalty**

Customers earn points through loyalty programs, which are tracked in the NewStore platform. These rewards can be redeemed in-store or online, driving customer retention and repeat visits.
3. **Omnichannel communication**

With external app integration, retailers can communicate with customers via email, SMS, or social media, keeping customers engaged through multiple touchpoints.

## Further reading

- [Clienteling](/v1/docs/managing-clienteling)
- [Loyalty and Rewards](/v1/docs/about-running-loyalty-programs-with-newstore)
- [External App Integration Guide](/v1/docs/integrating-an-external-app-with-associate-app-to-retrieve-data)