---
title: "Enabling gift card balance checks and cashout"
slug: "enabling-gift-card-balance-checks-and-cashout"
tags: ["selling experience", "cash management", "integration", "platform", "exchange", "refund", "api", "gift card"]
updated: 2025-12-19T17:00:50Z
published: 2025-12-19T17:00:50Z
canonical: "docs.newstore.com/enabling-gift-card-balance-checks-and-cashout"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.newstore.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enabling gift card balance checks and cashout

When enabled for your business, associates can scan a gift card to:

- Check the available balance on the gift card
- Provide a cashout against the gift card to the customer

## Pre-requisities

To enable this feature, you must have these features enabled for your business:

- [Cash management at NewStore](/v1/docs/setting-up-cash-management)
- [An active integration with a gift card provider](/v1/docs/integrating-a-gift-card-provider#integ-giftcard)

## Enabling gift card cashout and balance checks

To enable gift card cashouts and balance checks against gift cards for customers:

1. Use the [Update gift card configuration](https://docs.newstore.net/api/configuration/payment/payment_config_api/#operation/putGiftCardConfiguration) method.
2. Set the `store_configurations` > `cash_out_enabled` property to `true`.

Once the feature has been enabled, you can use the [List transaction types](https://docs.newstore.net/api/integration/payments/cash_drawer_bff/#operation/listTransactionTypes) method to retrieve and verify that `non-sale` cash management events are available as transactions via the Event Stream. The transaction type (in the `transaction_types` property) for such gift card cashout events are specified with the value as `gift_card_cash_out`.

Associate App uses the [Gift Card API](https://docs.newstore.net/api/integration/payments/gift_card_api/) to activate, deactivate, or check the available balance on a gift card.

> [!TIP]
> Note
> 
> For some integrations with gift card providers, the [Deactivate Gift Card](https://docs.newstore.net/api/integration/payments/gift_card_api/#operation/deactivateGiftCard) method may not be supported. In these cases, it may be necessary to map the [Deactivate Gift Card](https://docs.newstore.net/api/integration/payments/gift_card_api/#operation/deactivateGiftCard) method to a `Redeem Gift Card` or similar API call to complete the gift card cashout process.

![](https://cdn.document360.io/c2d22fcd-a44b-4e1e-bf3a-84f0ffba0dbe/Images/Documentation/Enabling gift card balance checks and cashout.svg)

See [Cashing out a gift card](/v1/docs/using-newstore-associate-app#cashing-out-a-gift-card) to understand how this feature can be used via Associate App. The gift card cashout transactions are also available via Omnichannel Manager reports, see [Monitoring cash transactions](/v1/docs/managing-store-operations#monitoring-cash-transactions).

**Related topics**

- [Gift Card webhooks](https://docs.newstore.net/api/webhooks/gift_card_hook)
- [Payment Provider webhooks](https://docs.newstore.net/api/webhooks/fat_psp_hook)
- [About payments](/v1/docs/set-up-payments)
- [Tutorial: Importing products](/v1/docs/tutorial-importing-products#tuto-import-product)