---
title: "Contacting NewStore Support"
slug: "contacting-newstore-support"
updated: 2024-12-27T11:40:10Z
published: 2024-12-27T11:40:10Z
canonical: "docs.newstore.com/contacting-newstore-support"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.newstore.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacting NewStore Support

**Accessing the Portal**

To access the NewStore Customer Support Portal (if you are not already logged in):

1. Open your web browser and navigate to the NewStore Customer Support Portal.
2. Log in using your account email and password.
  - If you don’t have an account, [Start Here](/v1/docs/why-dont-i-have-access-to-support) to request access.

---

**Creating a Support Request**

To submit a support request, follow these steps:

1. Select the relevant product area for your support request:

![](https://cdn.document360.io/c2d22fcd-a44b-4e1e-bf3a-84f0ffba0dbe/Images/Documentation/Screenshot 2024-10-21 at 11.55.42.png)
2. After choosing the product area, you will be prompted with the question: **"What can we help you with?"**
  - Select the appropriate request option based on your issue. For example:
    - In-Store Cart Management
    - Product and Promotion Management
    - Order Management
  - For further details on each option, review the [Request Types](/v1/docs/what-can-we-help-you-with) section.
3. Fill out the designated support form with the following details:

Attach any helpful media (note: file size limit is 200MB).
  - **Issue Summary**: Provide a brief summary of the issue.
  - **Description**: Offer a detailed description of the problem.
  - **Where?**: Specify the location or area where the issue occurs.
  - **Is it still happening?**: Indicate whether the problem is ongoing.
  - **When?**: Mention when the issue started.
  - **Impact/Priority**: Rate the impact of the issue on your operations.
4. Click **Send** to submit your support request.

After submission, you will receive a confirmation email containing:

- A reference ID for tracking the request
- A link to your support request for further follow-up.