---
title: "Cashing out a gift card"
slug: "cashing-out-a-gift-card"
updated: 2024-12-27T15:57:51Z
published: 2024-12-27T15:57:51Z
canonical: "docs.newstore.com/cashing-out-a-gift-card"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.newstore.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cashing out a gift card

If enabled for your business, you can offer gift card cash-outs to customers, and can also check the available balance on a gift card.

To check the balance on a gift card and to offer a cash-out to the customer against it:

1. Tap ![](https://cdn.document360.io/c2d22fcd-a44b-4e1e-bf3a-84f0ffba0dbe/Images/Documentation/3bf26075-6565-41de-90a0-d2cfd2b09a1c.png) and scan the barcode of the gift card.

*(Optional)* You can also enter the gift card number or SKU in the app.
2. If the gift card is valid, the `Gift Card Details` screen appears with the following information:
  - `Status`: Displays `Active` or `Inactive` based on the validity of the gift card.
  - `Balance`: Displays the balance remaining on the gift card.
  - `Gift Card Number`: Displays the gift card ID number or SKU.
3. To offer a cash-out for the customer, tap `Cashout Gift Card`.

In the `Confirm Gift Card Cashout` screen that appears, the amount available for offering a cash-out is displayed.

To go back to the scanner or the manual entry screen in the app, tap `Close`.
4. Tap `Process Cashout` and enter the PIN required to redeem the cash-out for the gift card.

If the store uses an [integrated cash drawer](/v1/docs/en/managing-cash-in-the-store#using-integrated-cash-drawers-within-a-store), the app opens the cash drawer to allow you to offer the necessary cash to the customer. For a non-integrated cash drawer, you must manually open the drawer and remove the necessary cash for the customer.

> [!NOTE]
> Important
> 
> - If [PIN validation for gift cards](/v1/docs/configuring-customizations-in-newstore-associate-app#configuring-a-pin-for-gift-cards) is not enabled for your business, the app reduces the money in the integrated cash drawer by the specified cash-out amount when you tap `Process Cashout`.
> - If [PIN validation for gift cards](/v1/docs/configuring-customizations-in-newstore-associate-app#configuring-a-pin-for-gift-cards) is **enabled** for your business, the app reduces the money in the integrated cash drawer by the specified cash-out amount **only** when you tap `Process Cashout` and enter a valid PIN.
> - If there is not enough cash in the drawer, you need to resolve this within your audit or business process. NewStore does not take this into account, and the app considers the gift card cash-out transaction to be successful when you tap `Process Checkout`.
5. If the entered PIN is valid, a confirmation screen appears with a `Gift Card Cashout Successful` confirmation message displayed.

> [!TIP]
> Note
> 
> If the PIN entered is not valid or wrong, this error message is displayed: `Gift Card Cashout Unsuccessful - do not remove cash from the drawer. Please try again, or contact support.`
> 
> Tap `Okay` to restart the cash-out process or tap `Retry PIN` to retry entering the PIN for the gift card.
6. Tap `Done`.